Summary
Overview
Work History
Education
Skills
Hobbies and interests
Timeline
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Jonah McKenzie

Airlie Beach ,QLD

Summary

I am looking to dive into my next adventure after completing three years in management across two diverse jobs, focusing on operational management, and customer satisfaction. I am hoping to combine my passion for travel and the ocean into a new role that provides great personal satisfaction and fulfillment. An active lifestyle and being by the ocean have always been an imperative part of my life, and I am aspiring to continue this through my next opportunity. After a strong customer service focus throughout my years of management, a large appreciation has formed for guest satisfaction and leaving people with lasting memories, and I look for more opportunities to offer this to people. Strong leadership, communication, socializing, and organization skills, accompanied by an exceptional work ethic, have provided me with the tools to help deliver outstanding results over my current management experience.

Overview

8
8
years of professional experience

Work History

Bosun

Solway Lass Charter tall ship
Airlie Beach , QLD
06.2024 - Current
  • Managed crew to accomplish designated tasks each day.
  • Communication link between captain and crew.
  • Oversaw crew training processes and advancement.
  • Managed daily responsibilities facilitating smooth running of charter boat.
  • Promoted high levels of guest engagement and satisfaction during onboard experience.

Ooperations Manager

Trent Plumbing and Drainage
Geelong , VIC
09.2017 - 06.2024
  • Supervised and managed up to 15 employees for the day-to-day operations of a large-scale plumbing company.
  • Guaranteed top-tier customer service standards, fostering client retention
  • Problem solving.
  • Project managing.
  • Scheduling, stocktaking, invoicing, hiring, and terminating of employees.

Education

Coxswain Grade 3 - Commercial Motor Boat Operator.

Coast Training.
Airlie Beach, QLD
06-2024

First Aid. CPR. Provide Advanced Oxygen And Resuscitation. -

Coast Training.
Airlie Beach, QLD
06-2024

Cert III in Plumbing -

Gordon Institute of TAFE
Geelong, VIC
09-2020

Skills

  • High social skills
  • Leadership
  • Employee management
  • Guest relations
  • Training programs
  • Project management
  • Communication skills
  • Administrative operations

Hobbies and interests

  • surfing
  • diving, snorkelling
  • sailing
  • travel
  • sports
  • socialising

Timeline

Bosun

Solway Lass Charter tall ship
06.2024 - Current

Ooperations Manager

Trent Plumbing and Drainage
09.2017 - 06.2024

Coxswain Grade 3 - Commercial Motor Boat Operator.

Coast Training.

First Aid. CPR. Provide Advanced Oxygen And Resuscitation. -

Coast Training.

Cert III in Plumbing -

Gordon Institute of TAFE
Jonah McKenzie