Summary
Overview
Work History
Education
Skills
Employments
Achievements
References
Timeline
Generic

Jonah Lee Trinidad

Brampton Ave., Cranbrook, Townsville,QLD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

VIP CLIENT SUPPORT ASSOCIATE

Kwentolabs Inc.
09.2021 - 07.2022
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions, ensuring clients felt valued and understood.
  • Collaborated with team members to develop new strategies for enhancing customer experience.
  • Resolved complex technical issues with effective troubleshooting techniques and attention to detail.
  • Reduced resolution times by implementing best practices in customer service and workflow management.
  • Managed a diverse caseload of clients, prioritizing tasks based on urgency and importance.

CONCIERGE ASSOCIATE

Century Group Properties Inc.
08.2018 - 03.2021
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Education

BS IN TOURISM MANAGEMENT -

Laguna State Polytechnic University
Sta. Cruz Laguna, Philippines
06.2018

SECONDARY SCHOOL -

Liceo De Pila
Pila, Laguna Philippines
06.2014

Skills

  • Email Management
  • Problem-Solving
  • Adaptability
  • Dedicated and Hardworking Individual
  • Ability to work independently or with a team
  • Pleasing Personality and a Fast Learner
  • Positive Attitude
  • Time Management

Employments

  • Kwentolabs Inc. - 2021-2022
  • Century Group Properties Inc. - 2018-2021

Achievements

EMPLOYEE OF THE YEAR 2019 - Century City Mall

References

Chea Vivar

Pharmacist - Chemist Warehouse, Townsville QLD

Contact number:0412576253


Emmanuel Javier

Townsville University Hospital, Townsville QLD

Contact number: 0478197725

Timeline

VIP CLIENT SUPPORT ASSOCIATE

Kwentolabs Inc.
09.2021 - 07.2022

CONCIERGE ASSOCIATE

Century Group Properties Inc.
08.2018 - 03.2021

BS IN TOURISM MANAGEMENT -

Laguna State Polytechnic University

SECONDARY SCHOOL -

Liceo De Pila

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Jonah Lee Trinidad