JONAS DE OLIVEIRA CARVALHO
Sales Superstar (Melbourne)
103/11 Bangs St, Prahan
Summary
Customer-focused, with 4+ years of experience in projects, client service, and digital engagement. Currently working in operations in Melbourne, I bring a proactive approach, strong communication skills, and a genuine passion for connecting with people. Motivated by results, experienced with performance goals, and personally driven by the impact of international education.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
MelGrand
10.2024 - Current
- Company Overview: A company specializing in architectural precast manufacturing.
- Responsible for coordinating daily operations in a company specializing in architectural precast manufacturing.
- Constant communication with team and managers, to ensure deadlines, quality, and personalized service.
Product Manager
Banco BV
05.2022 - 10.2023
- Client and stakeholder communication to understand needs and deliver solutions.
- Campaign performance tracking with a strong focus on goals.
- Proactive problem-solving and improving customer experience.
Product Owner
Santander Tecnologia
06.2021 - 05.2022
- Developed solutions to improve clients digital experience.
- Managed customer journeys and aligned outcomes with commercial goals.
Project Analyst
Itaú Unibanco
10.2017 - 04.2021
- Led initiatives focused on improving customer service and operational efficiency.
- Direct client contact, support, issue resolution, and solution delivery.
Education
Diploma of Leadership And Management -
Greystone College
Australia 01.2025 - Current
Postgraduate - Communication and Digital Media
ESPM - ESCOLA SUPERIOR DE PROPAGANDA E MARKETING
Bachelor’s Degree - Business Administration
FEI - FUNDAÇÃO EDUCACIONAL INACIANA
Skills
- Customer Service & Consultative Sales
- Goal-Oriented & Commission-Based Experience
- Social Media and Digital Communication
- Upper-Intermediate English certificate
- Team Collaboration & Leadership
- Problem Solving & Proactive Attitude
Timeline
Diploma of Leadership And Management -
Greystone College
01.2025 - Current
Operations Supervisor
MelGrand
10.2024 - Current
Product Manager
Banco BV
05.2022 - 10.2023
Product Owner
Santander Tecnologia
06.2021 - 05.2022
Project Analyst
Itaú Unibanco
10.2017 - 04.2021
Postgraduate - Communication and Digital Media
ESPM - ESCOLA SUPERIOR DE PROPAGANDA E MARKETING
Bachelor’s Degree - Business Administration
FEI - FUNDAÇÃO EDUCACIONAL INACIANA
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