JONATAN ARIAS CAMPUZANO
Ade,South Australia
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role. Customer service and sales expert identifies customer needs and delivers solutions to problems.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE
SUBWAY SAUNA
MELBOURNE, VIC
08.2018 - 11.2021
- Provided guidance to customer service staff in resolving complex customer service issues.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Emphasized fast, friendly customer service.
- Provided customer service assistance when necessary.
- Provided customer service assistance when required.
- Managed customer service inquiries, complaints, escalations.
- Developed customer service policies and procedures.
- Answered incoming calls and provided customer service.
- Greeted customers and provided exceptional customer service.
Account Analyst
INTEGRO ANDINA
BOGOTA, CUNDINAMARCA
11.2009 - 04.2018
- Analyzed cost drivers of products and services provided by the organization and identified potential savings opportunities.
- Participated in special projects and initiatives related to mergers and acquisitions or strategic planning initiatives.
- Managed day-to-day accounting tasks such as processing invoices and payments accurately and timely.
- Reviewed and analyzed customer accounts to identify opportunities for additional sales.
- Performed monthly reconciliations of balance sheet accounts, such as cash, accounts receivable, inventory, fixed assets.
- Identified areas for improvement in existing systems and processes related to finance and accounting operations.
- Monitored daily cash flow activities to ensure sufficient funds are available for operations.
- Collaborated with cross-functional teams to develop strategies that will improve operational efficiency.
Education
Bachelor of Business Administration - UNIVERSITY GRADUATE
POLITECNICO GRANCOLOMBIANO
COLOMBIA06-2006
Skills
- Customer Service
- Customer Service Management
- Customer service excellence
- Customer service expertise
Timeline
CUSTOMER SERVICE
SUBWAY SAUNA
08.2018 - 11.2021
Account Analyst
INTEGRO ANDINA
11.2009 - 04.2018
Bachelor of Business Administration - UNIVERSITY GRADUATE
POLITECNICO GRANCOLOMBIANO
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