Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Jonathan Chow

Jonathan Chow

Sales
Neutral Bay,NSW

Summary

Experienced and results-oriented Solutions Consultant with a track record of surpassing sales targets and delivering exceptional customer service. Demonstrated leadership capabilities honed through roles as both a bar manager and senior sales consultant, showcasing adeptness in guiding teams towards success. Specializing in SaaS I bring extensive knowledge and a strategic approach to every interaction. As a creative and adaptable problem-solver, I excel in building strong customer relationships by attentively listening to their needs and providing optimal solutions. Proficient in exceeding daily sales objectives, I leverage my keen analytical skills to effectively track sales activities, ensuring efficient workload management. Eager to further enhance my skills and advance within the dynamic realm of tech sales, I am keen to join a forward-thinking company that values innovation and fosters professional growth.

Overview

8
8
years of professional experience

Work History

Solutions Engineer

GoCanvas
Sydney, NSW
01.2023 - 04.2024
  • Achieved consistent quarterly KPIs by leading the "technical close" in complex solutions (involving IPaaS tools, analytics or complicated workflows/use cases), boosting sales productivity and deal flow.
  • Played a pivotal role in the sales process, supporting reps and occasionally facilitating the entire sales cycle.
  • Pioneered new processes in the APAC region, fostering agility and efficiency in a fast-paced environment.
  • Collaborated effectively on team projects, contributing to revenue target attainment.
  • Expanded role responsibilities by assisting in partnerships, demonstrating versatility and initiative.
  • Managed 100% of APAC professional services projects, enhancing customer satisfaction and retention.
  • Proactively developed the solutions engineer role for GoCanvas in APAC, showcasing adaptability and leadership.
  • Demonstrated leadership during the absence of senior team members, utilizing critical thinking to solve challenges.
  • Provided valuable support and guidance to teammates, while efficiently managing time to meet deadlines.

Customer Success Manager

GoCanvas
Sydney, NSW
10.2021 - 01.2023
  • Initiated the development of a comprehensive program for the APAC CSM team upon joining, in response to sudden turnover. Successfully trained new CSMs and APAC employees, including tenured staff, on maximizing the GoCanvas platform's capabilities.
  • Monitored metrics closely, resulting in actionable insights to enhance operational efficiency and achieve unprecedented regional business retention peaks.
  • Cultivated positive customer relationships by actively listening to client feedback, identifying pain points, and implementing effective solutions in collaboration with operational teams.
  • Significantly contributed to client satisfaction by facilitating the resolution of service issues and supporting account managers in negotiating successful long-term contract renewals with business owners.
  • Designed and implemented customer support strategies to improve retention rates, while providing expert support, training, and guidance to both clients and staff, aimed at enhancing client engagement and internal sales confidence.

Senior Sales Consultant

ShineHub
Alexandria, NSW
07.2020 - 10.2021
  • Assessed client needs and devised tailored action plans to deliver effective solutions. Employed a consultative sales approach to establish trust, understand requirements, and recommend appropriate offerings.
  • Drove sales growth by overseeing the entire sales lifecycle, from lead generation to contract negotiations and closures, resulting in consistent top 3 performance over six months amidst a rapidly changing, competitive landscape.
  • Collaborated with the Head of Department to formulate sales strategies and brainstorm innovative approaches to enhance customer engagement and drive purchases.
  • Recognized for leadership, exceptional performance, and dedication to continuous improvement, promoted to a senior consultant role within 12 months, surpassing longer-tenured colleagues.

Bar Supervisor

The Roundhouse
Randwick, UNSW
01.2018 - 08.2020
  • Strategised plans to increase bar revenue through promotions, specialty drinks and customer-focused events.
  • Handled cash amounts exceeding $4000 on a daily basis, which built trustworthiness and loyalty with owners.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Trained staff on bar practices, customer service standards and productivity strategies whilst cultivating a welcoming and open staff-culture.

Community Outreach Worker

The Junction Neighbourhood Centre
Glebe, NSW
02.2019 - 07.2019

Food and Beverage All Rounder

Moonlight Cinema
Paddington, NSW
12.2018 - 04.2019

Event Waiter/Bartender

Stedmans Hospitality
Sydney, NSW
10.2016 - 09.2017

Bar-back

The Beresford Hotel, Merivale Group
Sydney, NSW
11.2015 - 02.2016

Education

Bachelor of Environmental Management - Biology

University of New South Wales, Kensington, NSW
12.2018

Higher School Certificate -

St. Joseph’s College, Hunters Hill, NSW
10.2014

Skills

  • Consultative sales techniques
  • Product and service knowledge
  • Inbound sales calling
  • Meeting sales goals
  • Time management
  • Building trust and rapport

Hobbies

I play basketball any chance I can and will be at the slopes skiing even if it means having to camp in the snow. I have a deep love for music, and enjoy playing the guitar and singing. A life goal of mine is to one day be as good at guitar as legends like Tom Misch.

References

Jennifer Marx, Team Lead at GoCanvas. Mob: 0423 747 06

Rylan Dawson, Former Senior Team Lead at ShineHub, Senior CSM at GoCanvas. Mob: 0401 655 202

Henry Mullins, Personal Reference. Mob: 0499 014 158.

Timeline

Solutions Engineer - GoCanvas
01.2023 - 04.2024
Customer Success Manager - GoCanvas
10.2021 - 01.2023
Senior Sales Consultant - ShineHub
07.2020 - 10.2021
Community Outreach Worker - The Junction Neighbourhood Centre
02.2019 - 07.2019
Food and Beverage All Rounder - Moonlight Cinema
12.2018 - 04.2019
Bar Supervisor - The Roundhouse
01.2018 - 08.2020
Event Waiter/Bartender - Stedmans Hospitality
10.2016 - 09.2017
Bar-back - The Beresford Hotel, Merivale Group
11.2015 - 02.2016
University of New South Wales - Bachelor of Environmental Management, Biology
St. Joseph’s College - Higher School Certificate,

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