Jonathan Dimarchos
Sans Souci, Sydney,NSW
Summary
Ambitious student pursuing Business and Arts degree eager to contribute developed knowledge in a customer centered role. Skilled in communication with others and calm in stressful settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
9
9
years of professional experience
Work History
Membership Intern
Sydney FC
Sydney, NSW
08.2022 - 05.2023
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Negotiated and closed deals with minimal oversight.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Conducted outreach to organizations, businesses, and individuals to increase membership base.
- Organized promotional materials for upcoming events or campaigns targeting potential members.
Inbound and Inventory/Stock Controller
Oz Hair and Beauty/Above The Collar
Caringbah, NSW
11.2022 - Current
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves and pallets for customer orders.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Isolated damaged items to predefined marked area to report to supervisors.
- Pulled merchandise to fulfill orders to specification.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Monitored, arranged and filled warehouse shelves when needed.
- Trained new hires on warehouse policies and procedures.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
- Inspected incoming materials for damage.
- Kept track of all incoming shipments by logging them into the computer system.
- Checked stock levels and organized inventory items according to storage requirements.
- Provided support with stocking shelves during peak business hours.
- Maintained accurate records of stock levels, deliveries and orders.
- Prepared reports on inventory levels, adjustments, shortages, damages and discrepancies.
- Collaborated with other departments regarding inventory management issues.
- Implemented systems to improve tracking of materials throughout the supply chain.
Mick Simmons Sport
Sales Assistant
Sydney, CBD, NSW
11.2021 - 05.2023
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and processed product returns and coordinated disposal of defective or broken items.
- Answered incoming telephone calls to provide store, products, and services information.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
- Answered customer requests with information about product availability, shipping information and status updates.
- Suggested suitable options for unavailable products and services to retain customers.
Warehouse Storeman
Cater Care
Sydney Domestic Airport, NSW
03.2022 - 11.2022
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
- Managed warehouse stock and equipment inventory, kept levels up to meet customer needs and tracked and recorded inventory spending and product flow.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received, stored and shipped goods and materials.
- Received deliveries, scanned packages and updated orders in internal database.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
McDonald's
Crew Trainer/Crew Person
Sans Souci, NSW
05.2015 - 11.2021
- Instructed new team members on correct procedures for operations.
- Lent hands-on training services to maximize employee efficiency.
- Planned and delegated group and individual work assignments to trainees.
- Explained goals and expectations required of trainees.
- Assessed training needs, using employee surveys and interviews to gather data.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Unloaded parcels from truck with care to avoid damage.
- Handled packages in safe and meticulous manner while unloading and transporting.
- Lifted heavy objects by hand or by using power hoist.
- Adhered to all workplace safety standards and OSHA regulations.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Stocked shelves with products and performed expiration rotation to mitigate stock damage and loss.
- Rotated products to assist with inventory management organization.
Education
University of Western Sydney
March 2020 - November 2025De La Salle Catholic College Cronulla
January 2018 - November 2019Years 7 - 10
De La Salle Catholic College Caringbah
January 2014 - December 2017Skills
- Verbal and written communication
- Teamwork
- Problem solving
- Active listening
- Ability to work under pressure
- Tenacious work ethic
- Reliable and trustworthy
- Leadership
Timeline
Inbound and Inventory/Stock Controller
Oz Hair and Beauty/Above The Collar
11.2022 - Current
Membership Intern
Sydney FC
08.2022 - 05.2023
Warehouse Storeman
Cater Care
03.2022 - 11.2022
Mick Simmons Sport
Sales Assistant
11.2021 - 05.2023
McDonald's
Crew Trainer/Crew Person
05.2015 - 11.2021
University of Western Sydney
De La Salle Catholic College Cronulla
Years 7 - 10
De La Salle Catholic College Caringbah
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