Jonathan Foord
Melbourne
Summary
A talented Executive with a proven track record of providing high quality Operations Support to clients whilst managing complex Transformation Program's.
Possesses a deep understanding of the importance of both customer satisfaction and colleague engagement.
Globally and locally experienced with great time management and prioritization skills.
Overview
38
38
years of professional experience
Work History
Executive, C&IB Specialised Lending Ops
NAB
10.2019 - 02.2024
- Member of the Corporate & Institutional Banking Operations leadership team providing strategic input and enterprise leadership at executive level.
- Directly responsible for a team of >200 Lending Operations professionals principally located in Melbourne and Sydney, providing a high quality service to Corporate & Institutional and Business & Private Bank customers, as well as NBA & BNZ Group Treasury.
- Products covered include Bilateral & Syndicated Lending, Asset & Corporate Equipment Finance, Trade Finance & Working Capital and Securitisation & Distribution.
- Led the transformation of C&IB Lending Operations from a group of standalone teams, to a cohesive and professional lending operations centre of excellence with appropriate specialisations.
- Led engagement with stakeholders to collaboratively develop an actionable, multiyear strategy to modernise Operations. Assessed and proposed the use of new technologies to increase efficiency, reduce risk and further enhance customer experience.
- Implemented a Quality Control process to increase right-first time processing (measured at approval) to >99%, reducing operational error's. In conjunction, promoted continuous improvement focusing on customer outcome & colleague processes.
- Achieved #1 for Trade Finance Operations Service for the last two consecutive years (Peter Lee Associates) - NAB had not previously achieved #1.
- Followed a very active and visible approach to risk management, reevaluating, strengthening and streamlining key controls with no material operational risk events occurring post completion.
- Actively worked on staff engagement, overall inclusion & diversity and disability support (& recruitment). Personally rated top quintile across associated areas and management capabilities in the NAB engagement survey.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established clear and realistic goals, following an active process to check-in on progress and offer support where needed.
MD, CIO & Global Head Ops, Trade Finance & Lending
Deutsche Bank AG
06.2016 - 12.2017
- Member of the Global Transaction Banking Operations leadership team.
- Executive leadership of a team of >2,000 Operations and Technology staff located across 38 countries / 55 branches.
- Led the development of a strategic architectural blueprint for the transformation of the Trade Finance business.
- Responsible for the delivery of the subsequent multiyear change program and reimagining Operations ways of working.
- Established a design led approach within Operations through the creation of a Global Process Owner function and process management team. Achieved headcount cost benefits 30% in excess of target and improved the customer journey thereby enhancing customer experience.
- Strong focus on risk & control with no critical incidents or overdue audit findings.
- Inclusion & Diversity lead for Global Transaction Banking Operations & Technology.
MD, Program Director - Tax Compliance
Deutsche Bank AG
09.2014 - 05.2016
- Requested by the Bank's COO to design & deliver an enterprise wide program to ensure compliance with indirect & operational tax.
- Accepted additional responsibility for delivery of the Bank's FATCA and CRS program.
- Led the Tax workstream of the Banks 3 lines of defence program.
- Reviewed operational tax processing across the Bank & designed a revised delivery model to reduce key person dependencies & avoid inconsistencies in interpretation of tax legislation.
- Built a Tax Reporting Utility in India to centralise expertise for reporting related to FATC & CRS.
MD, Head of Global Transaction Bank Securities Ops
Deutsche Bank AG
04.2014 - 08.2014
- Stepped in at short notice to cover the unexpected and sudden departure of the previous incumbent.
- Management direction & support for >2,500 Operations staff located across 30+ countries covering Custody, Asset Services and Tax & Agency Services.
- Maintained service delivery and retained all leaders through a difficult period.
MD, Global COO - Ops & Tech Service Centre's
Deutsche Bank, DBOI
06.2012 - 03.2014
- Responsible for the provision of Operations and Technology services to multiple divisions of the Bank from ten global centre's with ~14,000 staff.
- Overall global budgetary responsibility with 10% year-on-year cost saving delivered.
- Led an extensive program of work to deliver Indian city wide resilience with regular reporting to the Management Board and key market regulators.
- Partnered with Corporate Real Estate to commission new office space in the UK, India and the US. and to identify a new European Technology Service Centre location. All brought online to target.
Director - Site Head, Ops Service Centre
Deutsche Bank, DBOI
04.2011 - 06.2012
- Head of the Bank's Operational Service Centre in Bangalore with ~4,500 staff.
- Additional responsibility for ~1,250 Operations staff located across Bangalore, Mumbai and Jaipur supporting the Global Markets and Transaction Banking businesses.
- Global Lead for Equity Settlement Operations across all of the Global Operations Service Centre's.
- Chair of the Site Operating Committee providing leadership and direction in respect of local issues.
- Led a program to improve staff safety by GPS enabling vehicles from nine transport companies providing a 24 hours a day service for staff.
- Achieved excellent customer satisfaction ratings whilst delivering >20% cost savings through considered process reengineering.
- Led Inclusion & Diversity initiatives at Site and Country level and acted as Senior Manager at several I&D conferences. Invited to join the Bank's Operations People Operating Committee in recognition of my work in India.
Director, Head of EMEA Equity Settlements
Deutsche Bank AG
04.2007 - 12.2009
- Management direction & support for the Equity Settlement, Asset Services and Tax Operations teams.
- Led a review of roles & responsibilities, implemented a revised operating model and delivered an 18% increase in productivity.
- Streamlined Key Risk Indicators, removing 88% to give clearer management visibility.
Executive Director, EMEA Head of Securities Ops
ABN AMRO Bank N.V
05.2001 - 03.2007
- Responsible for ~350 staff across EMEA and India providing Trade Support, Client Service, Client Relationship Management, Cash Management, Inventory Management and Settlements support.
Technical Manager, Head of Asset Services Ops
Nomura International PLC
05.1997 - 04.2001
- Responsible for Operations management and technical direction in respect of Asset & Custody Services in support of a number of trading businesses.
- Daily production of cash & securities reconciliations and Operations performance MI.
Resident Vice President, Head Intl Asset Services
Citibank, NA
12.1994 - 04.1997
- Responsible for all asset servicing for custody clients.
- Introduced a three-shift working day to provide better support to global clients.
Manager, Settlements & Asset Services
Kidder Peabody
04.1994 - 12.1994
- Settlement and Asset Services support for a busy, growing arbitrage and securities lending business.
Level 2 Manager, Asset Services
Deutsche Bank AG
05.1993 - 03.1994
- Recruited to establish Asset Services as a standalone function, extracting the work from the Settlements team.
Section Leader, Asset Services & Tax Ops
Kleinwort Benson Investment Management
01.1988 - 04.1993
- Management of Asset Servicing & Tax Reclaim Processing for clients.
Licensed Property Negotiator
Cobbs Braxtons Business Division
09.1985 - 01.1988
- Business valuation for sale purposes of pubs, hotels and restaurants throughout the southeast of England.
Education
FINSIA
Melbourne09.2022
London Business School
London05.2012
The London Stock Exchange
London09.1991
The London Stock Exchange
London09.1990
Uplands Community College
Wadhurst, East Suussex, England07.1985
Skills
- Executive Leadership
- Transformation and Change
- Operations Management
- Cultural Awareness
- Strategic Planning
- Program Delivery
- Customer Focus
- Team Engagement
- Mentoring & Development
- Adaptable & Quick Learner
- Excellent Communication
Timeline
Executive, C&IB Specialised Lending Ops
NAB
10.2019 - 02.2024
MD, CIO & Global Head Ops, Trade Finance & Lending
Deutsche Bank AG
06.2016 - 12.2017
MD, Program Director - Tax Compliance
Deutsche Bank AG
09.2014 - 05.2016
MD, Head of Global Transaction Bank Securities Ops
Deutsche Bank AG
04.2014 - 08.2014
MD, Global COO - Ops & Tech Service Centre's
Deutsche Bank, DBOI
06.2012 - 03.2014
Director - Site Head, Ops Service Centre
Deutsche Bank, DBOI
04.2011 - 06.2012
Director, Head of EMEA Equity Settlements
Deutsche Bank AG
04.2007 - 12.2009
Executive Director, EMEA Head of Securities Ops
ABN AMRO Bank N.V
05.2001 - 03.2007
Technical Manager, Head of Asset Services Ops
Nomura International PLC
05.1997 - 04.2001
Resident Vice President, Head Intl Asset Services
Citibank, NA
12.1994 - 04.1997
Manager, Settlements & Asset Services
Kidder Peabody
04.1994 - 12.1994
Level 2 Manager, Asset Services
Deutsche Bank AG
05.1993 - 03.1994
Section Leader, Asset Services & Tax Ops
Kleinwort Benson Investment Management
01.1988 - 04.1993
Licensed Property Negotiator
Cobbs Braxtons Business Division
09.1985 - 01.1988
FINSIA
London Business School
The London Stock Exchange
The London Stock Exchange
Uplands Community College
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