Jonathan Fung
Croydon,Australia
Summary
Dynamic Senior Maintenance Officer with extensive experience at Pathways Health Management, specializing in facility management and regulatory compliance. Demonstrated success in enhancing operational efficiency while upholding high standards of service. Bilingual in English and Cantonese, with strong proficiency in Microsoft Office, dedicated to delivering exceptional customer service and optimizing time management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Maintenance Officer
Pathways Health Management (Age Care Centre)
Killara, 2173
03.2022 - Current
- Responsible for effective and efficient management of Pathways preventive maintenance program including buildings, plant, equipment and external environment.
- To manage day to day maintenance operation of the facility and ensuring maintenance duties are complete on time and to a high standard.
- To Maintain paperwork and manage compliance against industry codes of practice.
- Inspected buildings regularly for signs of structural damage or pest infestations.
- Ensured that all areas were kept clean at all times by scheduling periodic deep cleaning services.
- Coordinated with vendors on ordering replacement parts or supplies when necessary.
- Provided training for staff in the use of maintenance equipment, tools, and safety procedures.
- Kept up-to-date records of all work performed in order to track progress over time.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Scheduled regular meetings with department heads to discuss upcoming projects or any other matters requiring attention.
Facility Maintenance
MyHome.com.au (Sole Trader)
Croydon, 2132
02.2020 - Current
- Provides general and detailed maintenance (either with direct or indirect supervision)
- Responsible for inspecting the safety and security of the facility
- Coordinated with external vendors for facility maintenance services including repairs, cleaning, landscaping.
- Assisted with groundskeeping, facility maintenance and standard building repairs.
- Maintained records of all facility maintenance activities.
- Managed budgeting processes related to purchasing materials needed for facility maintenance activities.
- Managed all aspects of facility maintenance, including scheduling repairs and preventive maintenance services.
- Resolved customer complaints pertaining to facility maintenance services in a professional manner.
- Assisted in resolving customer complaints regarding facility maintenance issues in a timely manner.
Customer Service & Manager
Danny Buffet Family Restaurant & Club cafe at Coolangatta Tweed head Golf Club
01.2015 - 01.2020
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Managing annual budgets, setting weekly targets
- Menu rotation & ideas
- Promoting and marketing the business
- Stock management
- Handling customer complaints & enquiries
- Back end accounting: sales and profit reports, daily banking
- Recruiting, training, supervising and rostering staff
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
- Preparation of gourmet sandwiches, salad, wraps and baguettes.
- Take pride in their presentation in preparing catering platters.
- Food preparation.
- Grill Chef
Senior Sales Executive
Travel.com.au -Lastminute.com.au-TravelExpert-Wotif.com
09.2007 - 09.2015
- Warm and cold sales leads through face-to-face client contact or telephone
- Conversion rates of 85% compared to the industry average of 60%
- Generating cold leads through active rapport and client contact within the surrounding environment
- High volume outbound calls (120-150 per day)
- Meeting monthly Target @ $10k and exceeded everymonth
- Arranging flights, insurance and accommodation
- Using a booking system to secure holidays
- Collecting and processing payments
- Advising clients on travel arrangements, e.g. visas and passports
- Sending out tickets to clients
- Keeping clients up to date with any changes
- Dealing with complaints or refunds
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Achievement Awards:
- Top Sales Executive Award from 2008 to 2014
- Top Monthly Sales Award regularly
Sandwich Hand & Coffee Barista
Hungry Hunter
10.2000 - 04.2015
- Preparation of gourmet sandwiches, salad, wraps and baguettes.
- Take pride in their presentation in preparing catering platters.
- Food preparation.
- General duties such as cleaning and dishwashing.
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
- Stock management
- Managing annual budgets, setting weekly targets
- Promoting and marketing the business
- Rostering Staff
Customer Service Supervisor
Coles Myer
11.2002 - 01.2013
- Perform basic maths functions to collect payments and make change
- Operate registers, scanners, scales and POS terminals
- Memorise product locations throughout the store and be able to direct customers or make suggestions
- Handle exchanges and refunds in a quick, efficient manner
- Collect payments and bag purchases for customers
- Maintain accurate cash drawer
- Take a tally of the funds in the cash register when required during a shift and produce transaction reports
- Keep the checkout area clean and orderly
- Training, supervising and rostering staff
Event Coordinator Executive
Club Med Australia
09.2006 - 09.2007
- Liaise with clients to identify their needs and to ensure customer satisfaction
- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invite list, special guests, equipment, promotional material etc
- Cooperate with marketing and PR to promote and publicize event
- Research market, identify event opportunities and generate interest
- Generates sales from customer enquiries
- Assist clients and agents with Clubmed Business products and service information
- Conducting and organising events in international destination
- Achieving set goals by the management
Sales Executive
Cathay Pacific Airways
09.2003 - 09.2006
- High volume outbound calls (150-180 per day)
- Assisting Passenger and agents with CX product and service information
- Generate sales from Customer enquires
- Actions CR queues and Customer enquiries within 24hrs
- Identify key account based on volume to CX Australia target markets
- Record business development activity in CX database
- Represent CX as Required
- Individual revenue targets are met and exceeded
- Process PTA/ticketing/hotel booking and other CSO related function as required
- Resolves customer complaints by investigating problems
- Achievement Awards:
- Top sales in Australia 2004
- Top Sales in Australia 2005
- Most Sales in Melbourne 2005
- Most Sales in Sydney 2005
- Runner up in sales Brisbane 2005
Sales Consultant
Lex Skin Care Product Pty Ltd
06.2002 - 01.2006
- Transforming potential customer to buying customer
- Assist managing stock control
- Assist managing quality control
- Assist customer with special offers, promotion and pricing
- Handling complaints in a mature manner
- Assisting information and service of company products
- Achieving sales targets
- Research market, identify event opportunities and generate interest
Kitchen Hand and Chef (Grill Bar)
Danny Buffet Family Restaurant at Blacktown
03.1995 - 09.2000
- Keep food preparation areas clean
- Clean kitchen equipment and appliances
- Clean benchtops, floors, ovens and ranges
- Receive, lift, handle and store food deliveries
- Retrieve food items as requested by chefs
- Assist with food preparation
- Wash dishes, pots and utensils
- Ensure working areas are kept clear
- Throw trash out
- Slicing, cutting, shredding, tenderizing, and skewering meat and vegetables.
- Braising and grilling meat and vegetables.
- Checking that ingredients remain fresh and safe for consumption.
- Preventing cross-contamination.
- Preparing meals in accordance with customers' preferences, if applicable.
- Tracking the components of each meal to ensure that the final dish is completed in a timely manner.
- Liaising with waitstaff once orders are finalized.
- Informing the Manager when equipment is due for maintenance, repair, or replacement.
- Tracking inventory to ensure that you always have adequate supplies.
Food Service Assistant (Supervisor)
Hot Woks Takeaway (Hurstville Westfield Centre) & Domo Domo Japanese Takeaway (Chatswood Chase Train Station)
02.1991 - 01.1995
- Prepare and serve appropriate quantities of food in a timely manner, assuring proper quality and quantity of food prepared; prepare, cook and/or assemble dishes.
- Assemble items to be served and sold at designated food service area.
- Prepare food service facilities for the serving of food; assure that serving lines are properly stocked with adequate food, beverages and supplies; count and set out an appropriate number of food trays; prepare the steam table for serving hot meals.
- Heat, portion and serve food to customer according to established procedures.
- Count money and prepare money box as cash registers with appropriate amount and denominations of change.
- Collect tickets and money for meals and beverages sold and make appropriate change; complete and maintain daily and weekly records of meals and beverages served and money collected; total receipt moneys.
- Count and maintain inventory records and notify supervisor of needed supplies
- Assist other Food Services personnel with cooking and baking activities.
Education
Bachelor of Architectural -
University of New South Wales
New South Wales01.2003
Diploma - Architectural Drafting
South Western Sydney Institute of TAFE
Granville, NSW10-2001
HSC -
Dover Heights High School
Dover Heights, NSW01.1994
Skills
- Bilingual in English and Cantonese
- Microsoft Office proficiency
- Computer literacy
- Time management
- Facility management
- Customer service
- Building maintenance
Certification
- Statement of Attainment- SITXFSA001 Use Hygienic practice for food safety
- SITXSA002 Participate in safe food handling practices
- Food Safety Supervisor Certificate
- National Police Certificate No.393750-KABF (Issued 15th Apr 2021)
- Certificate of Acknowledgment-COVID 19 Awareness for food service
- COVID 19-Infection Control training
- COVID 19-Aged Care Module 1-Personal Safety
- COVID 19-Aged Care Module 2-Families and Visitors-Part 1-Residential Care
- COVID 19-Aged Care Module 2-Families and Visitors-Part 2-In home Care
- COVID 19-Aged Care Module 3-COVID 19 and Aged Care
- COVID 19-Aged Care Module 4-Outbreak Management Procedures
- COVID 19-Aged Care Module 5-Personal Protective Equipment (PPE)
- COVID 19-Aged Care Module 6-Laundry
- COVID 19-Aged Care Module 7-Cleaning
- COVID 19-Aged Care Module 8-If you suspect person has COVID 19
- COVID 19-Aged Care Module 9-Supporting Older Australian-Part 1-Residential Care
- COVID 19-Aged Care Module 9-Supporting Older Australian-Part 2-In home Care
Timeline
Senior Maintenance Officer
Pathways Health Management (Age Care Centre)
03.2022 - Current
Facility Maintenance
MyHome.com.au (Sole Trader)
02.2020 - Current
Customer Service & Manager
Danny Buffet Family Restaurant & Club cafe at Coolangatta Tweed head Golf Club
01.2015 - 01.2020
Senior Sales Executive
Travel.com.au -Lastminute.com.au-TravelExpert-Wotif.com
09.2007 - 09.2015
Event Coordinator Executive
Club Med Australia
09.2006 - 09.2007
Sales Executive
Cathay Pacific Airways
09.2003 - 09.2006
Customer Service Supervisor
Coles Myer
11.2002 - 01.2013
Sales Consultant
Lex Skin Care Product Pty Ltd
06.2002 - 01.2006
Sandwich Hand & Coffee Barista
Hungry Hunter
10.2000 - 04.2015
Kitchen Hand and Chef (Grill Bar)
Danny Buffet Family Restaurant at Blacktown
03.1995 - 09.2000
Food Service Assistant (Supervisor)
Hot Woks Takeaway (Hurstville Westfield Centre) & Domo Domo Japanese Takeaway (Chatswood Chase Train Station)
02.1991 - 01.1995
Bachelor of Architectural -
University of New South Wales
Diploma - Architectural Drafting
South Western Sydney Institute of TAFE
HSC -
Dover Heights High School
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