Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Timeline
Generic

Jonathan Fung

Croydon

Summary

Senior Maintenance Officer with extensive expertise in facility management and regulatory compliance, driving operational efficiency and high service standards at Pathways Health Management. Proficient in both English and Cantonese, skilled in Microsoft Office, and adept at time management, committed to delivering outstanding customer service. Aspires to leverage skills in building maintenance and facility management to enhance operational safety and efficiency.

Knowledgeable Maintenance Officer with solid history of ensuring optimal functionality of equipment and facilities. Successfully managed routine and preventive maintenance tasks to minimize downtime and enhance operational efficiency. Demonstrated expertise in troubleshooting, problem-solving, and collaborating effectively with team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Maintenance Officer

Pathways Health Management (Age Care Centre)
03.2022 - Current
  • Oversee facility maintenance, ensuring timely completion and high standards.
  • Implement preventive maintenance, enhancing equipment longevity and efficiency.
  • Maintain compliance with industry standards through meticulous record-keeping.
  • Coordinate vendor relations for seamless supply chain management.
  • Facilitate staff training on safety and equipment use, promoting operational safety.
  • Participate in meetings to share information and provide input on issues.
  • Escalate issues, keep informed, advise, receive guidance and instructions.
  • Streamlined maintenance operations, achieving timely completion of tasks and ensuring high standards across the facility.
  • Provided staff training on maintenance equipment and safety procedures, fostering a culture of safety and competence.
  • Conducted regular inspections to identify structural issues and pest infestations, leading to proactive resolutions and enhanced safety.
  • Implemented a preventive maintenance program for buildings and equipment, resulting in measurable improvements in operational efficiency.
  • Coordinated with vendors and scheduled maintenance tasks, ensuring uninterrupted operations and timely supply of necessary parts.
  • Maintained accurate records of maintenance work completed, streamlining future repairs and reducing costs.
  • Improved equipment reliability by conducting regular maintenance and inspections.

Facility Maintenance

MyHome.com.au (Sole Trader)
02.2020 - Current
  • Provides general and detailed maintenance (either with direct or indirect supervision)
  • Responsible for inspecting the safety and security of the facility
  • Coordinated with external vendors for facility maintenance services including repairs, cleaning, landscaping.
  • Assisted with groundskeeping, facility maintenance and standard building repairs.
  • Maintained records of all facility maintenance activities.
  • Managed budgeting processes related to purchasing materials needed for facility maintenance activities.
  • Managed all aspects of facility maintenance, including scheduling repairs and preventive maintenance services.
  • Resolved customer complaints pertaining to facility maintenance services in a professional manner.
  • Provided exceptional service to clients, responding quickly to requests or inquiries regarding facility maintenance needs.

Customer Service & Manager

Danny Buffet Family Restaurant & Club cafe at Coolangatta Tweed head Golf Club
01.2015 - 01.2020
  • Liaising with customers, employees, suppliers, licensing authorities and sales representatives
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
  • Managing annual budgets, setting weekly targets
  • Menu rotation & ideas
  • Promoting and marketing the business
  • Stock management
  • Handling customer complaints & enquiries
  • Back end accounting: sales and profit reports, daily banking
  • Recruiting, training, supervising and rostering staff
  • Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages
  • Preparation of gourmet sandwiches, salad, wraps and baguettes.
  • Take pride in their presentation in preparing catering platters.
  • Food preparation.
  • Grill Chef
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Senior Sales Executive

Travel.com.au -Lastminute.com.au-TravelExpert-Wotif.com
09.2007 - 09.2015
  • Warm and cold sales leads through face-to-face client contact or telephone
  • Conversion rates of 85% compared to the industry average of 60%
  • Generating cold leads through active rapport and client contact within the surrounding environment
  • High volume outbound calls (120-150 per day)
  • Meeting monthly Target @ $10k and exceeded every month
  • Arranging flights, insurance and accommodation
  • Using a booking system to secure holidays
  • Collecting and processing payments
  • Advising clients on travel arrangements, e.g. visas and passports
  • Sending out tickets to clients
  • Keeping clients up to date with any changes
  • Dealing with complaints or refunds
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
  • Achievement Awards:
  • Top Sales Executive Award from 2008 to 2014
  • Top Monthly Sales Award regularly
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
  • Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.
  • Contributed to event marketing, sales and brand promotion.
  • Consulted with businesses to supply accurate product and service information.
  • Contributed to team objectives in fast-paced environment.

Sandwich Hand & Coffee Barista

Hungry Hunter
10.2000 - 04.2015
  • Preparation of gourmet sandwiches, salad, wraps and baguettes.
  • Take pride in their presentation in preparing catering platters.
  • Food preparation.
  • General duties such as cleaning and dishwashing.
  • Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
  • Cleaning and sanitising work areas, utensils and equipment
  • Cleaning service and seating areas
  • Describing menu items and suggesting products to customers
  • Servicing customers and taking orders
  • Ordering, receiving and distributing stock supplies
  • Receiving and processing customer payments
  • Stock management
  • Managing annual budgets, setting weekly targets
  • Promoting and marketing the business

Customer Service Supervisor

Coles Myer
11.2002 - 01.2013
  • Perform basic maths functions to collect payments and make change
  • Operate registers, scanners, scales and POS terminals
  • Memorise product locations throughout the store and be able to direct customers or make suggestions
  • Handle exchanges and refunds in a quick, efficient manner
  • Collect payments and bag purchases for customers
  • Maintain accurate cash drawer
  • Take a tally of the funds in the cash register when required during a shift and produce transaction reports
  • Keep the checkout area clean and orderly
  • Training, supervising and rostering staff

Event Coordinator Executive

Club Med Australia
09.2006 - 09.2007
  • Liaise with clients to identify their needs and to ensure customer satisfaction
  • Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invite list, special guests, equipment, promotional material etc
  • Cooperate with marketing and PR to promote and publicize event
  • Research market, identify event opportunities and generate interest
  • Generates sales from customer enquiries
  • Assist clients and agents with Clubmed Business products and service information
  • Conducting and organising events in international destination
  • Achieving set goals by the management
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.

Sales Executive

Cathay Pacific Airways
09.2003 - 09.2006
  • High volume outbound calls (150-180 per day)
  • Assisting Passenger and agents with CX product and service information
  • Generate sales from Customer enquires
  • Actions CR queues and Customer enquiries within 24hrs
  • Identify key account based on volume to CX Australia target markets
  • Record business development activity in CX database
  • Represent CX as Required
  • Individual revenue targets are met and exceeded
  • Process PTA/ticketing/hotel booking and other CSO related function as required
  • Resolves customer complaints by investigating problems
  • Achievement Awards:
  • Top sales in Australia 2004
  • Top Sales in Australia 2005
  • Most Sales in Melbourne 2005
  • Most Sales in Sydney 2005
  • Runner up in sales Brisbane 2005
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Sales Consultant

Lex Skin Care Product Pty Ltd
06.2002 - 01.2006
  • Transforming potential customer to buying customer
  • Assist managing stock control
  • Assist managing quality control
  • Assist customer with special offers, promotion and pricing
  • Handling complaints in a mature manner
  • Assisting information and service of company products
  • Achieving sales targets
  • Research market, identify event opportunities and generate interest
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.

Education

Bachelor of Architectural -

University of New South Wales
01.2003

Diploma in Architectural Drafting - undefined

South Western Sydney Institute of TAFE
Granville, NSW
01.2001

HSC - undefined

Dover Heights High School
Dover Heights, NSW
01.1994

Skills

  • Bilingual in English and Cantonese
  • Microsoft Office proficiency
  • Computer literacy
  • Time management
  • Facility management
  • Customer service
  • Building maintenance
  • Health and safety compliance
  • Property maintenance

Certification

  • Certificate No.393750-KABF at National Police Certificate
  • SITXFSA001 Use Hygienic practice for food safety at Statement of Attainment
  • Food Safety Supervisor Certificate at Food Safety Supervisor Certificate
  • COVID 19 Awareness for food service at COVID 19 Training
  • COVID 19-Infection Control training at COVID 19 Training

Languages

English Native
Cantonese Native

Awards

Achievement Awards, SALES ACHIEVEMENTS, Top Sales Executive Award from 2008 to 2014, Top Monthly Sales Award regularly, Top sales in Australia 2004, Top Sales in Australia 2005, Most Sales in Melbourne 2005, Most Sales in Sydney 2005, Runner up in sales Brisbane 2005

Timeline

Senior Maintenance Officer

Pathways Health Management (Age Care Centre)
03.2022 - Current

Facility Maintenance

MyHome.com.au (Sole Trader)
02.2020 - Current

Customer Service & Manager

Danny Buffet Family Restaurant & Club cafe at Coolangatta Tweed head Golf Club
01.2015 - 01.2020

Senior Sales Executive

Travel.com.au -Lastminute.com.au-TravelExpert-Wotif.com
09.2007 - 09.2015

Event Coordinator Executive

Club Med Australia
09.2006 - 09.2007

Sales Executive

Cathay Pacific Airways
09.2003 - 09.2006

Customer Service Supervisor

Coles Myer
11.2002 - 01.2013

Sales Consultant

Lex Skin Care Product Pty Ltd
06.2002 - 01.2006

Sandwich Hand & Coffee Barista

Hungry Hunter
10.2000 - 04.2015

Diploma in Architectural Drafting - undefined

South Western Sydney Institute of TAFE

HSC - undefined

Dover Heights High School

Bachelor of Architectural -

University of New South Wales

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