Jonathan Joseph

Customer-obsessed professional specialising in uplifting cybersecurity literacy and awareness across the ANZ region over the last 4 years. Demonstrated strengths in leveraging AI and emerging technologies to deliver on customer success initiatives for small to medium enterprises.

• Achieved 105% Net Revenue Retention across Mid-Market renewals in Q1 FY26, over a target of 90% NRR, delivering an additional $15k in annual recurring revenue (ARR).
• Implemented and hosted one-to-many customer webinar initiative which saw peak registered attendance of 65 unique Mid-Market customer organisations in September 2024.
• Secured the contract renewal for a big 4 bank client, leading to their renewal extending from 1 year to 2, and growing their annual contract value by an additional $30k USD, after multiple rounds of negotiation (Dec 2023).
• Delivered a QBR to the executive board of a state university which led to their successful renewal for 2 years and and additional $18k USD in annual recurring revenue (Oct 2023)
• Consistent top performer in SMB Customer Success, with 100% logo retention and consistent upsell, leading to an internal promotion opportunity into the Enterprise space in June 2023.