Jonathan Jude
Brisbane,QLD
Summary
Dynamic customer service professional with experience at Coles, excelling in communication and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and hospitality skills. Recognized for maintaining a clean environment and prioritizing tasks during peak hours, ensuring a seamless experience for all guests.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Coles
Brisbane, QLD
06.2023 - Current
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Curry and cusk
Brisbane, QLD
02.2023 - 06.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took telephone orders, billed items and communicated orders to kitchen.
- Maintained a clean working environment by adhering to health and safety regulations.
Education
Master of Science - Biotechnology
Griffith University
QLD12-2024
Bachelor of Science - Microbiology
Wilson College
Mumbai,IND04-2022
Skills
- Customer service
- Team collaboration
- Hospitality and accommodation
- Great communication skills
- Outgoing, easy to interact
- Fast learner
- Great time management skills
Languages
English
Native/ Bilingual
Hindi
Full Professional
French
Limited
Affiliations
- Collaborated in many university events
- I love to read books and novels
- Love food
Accomplishments
- Second-degree black belt in karate
- 4x state champion in judo
- 3-time national champion in taekwondo
Timeline
Front Desk Receptionist
Coles
06.2023 - Current
Customer Service Representative
Curry and cusk
02.2023 - 06.2023
Master of Science - Biotechnology
Griffith University
Bachelor of Science - Microbiology
Wilson College