Jonathan Keen
Sydney,NSW
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
3 years as SM of TRS Store of Learning Castle Hill. Onboarding and training of over 30 new recruits to TRS
Overview
13
13
years of professional experience
Work History
Store Manager (Store of Learning)
The Reject Shop
08.2020 - Current
- Locations, Wetherill Park, Warringah, Top Ryde, Castle Hill
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
The Reject Shop
02.2019 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Team Leader
The Reject Shop
12.2014 - 01.2019
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Private Music Tutor
Self Employed Services
01.2011 - 12.2018
- Mentored aspiring musicians, providing guidance on career options within the music industry.
- Continuously sought professional development opportunities to stay current on best practices in music education, ensuring the highest quality instruction for students.
- Developed strong rapport with students to foster open communication and encourage progress in their musical journey.
- Assisted advanced-level performers in refining technique through focused instruction on complex pieces and exercises.
- Collaborated with parents to establish practice routines, resulting in increased dedication and commitment from students.
- Prepared students for various performance opportunities, such as recitals, auditions, and competitions, building stage presence and poise.
Night Fill Team Member
The Warehouse St Lukes
06.2013 - 12.2013
- Contributed to the achievement of store sales goals by ensuring timely stocking of high-demand items.
- Demonstrated adaptability by supporting various departments when additional assistance was required.
- Upheld company policies regarding product rotation procedures, minimizing expired merchandise issues instore.
- Informed supervisors of irregularities associated with drop and fill processes.
Education
Bachelor of Arts - Contemporary Music / Marketing
Macquarie University
Sydney, NSW09.2015
Skills
- Problem-Solving
- Store operations
- Training and mentoring
- Retail Inventory Management
- Policies and Procedures
- Strategic thinker
Timeline
Store Manager (Store of Learning)
The Reject Shop
08.2020 - Current
Assistant Store Manager
The Reject Shop
02.2019 - 08.2020
Team Leader
The Reject Shop
12.2014 - 01.2019
Night Fill Team Member
The Warehouse St Lukes
06.2013 - 12.2013
Private Music Tutor
Self Employed Services
01.2011 - 12.2018
Bachelor of Arts - Contemporary Music / Marketing
Macquarie University
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