Jonathan Lai
Doncaster East
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Team Member
Coles Supermarket
06.2022 - 09.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Office Assistant
BHC Property
07.2019 - 09.2019
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Yarra Valley Grammar
Ringwood, VICBachelor of Law (Honours)/Bachelor of Commerce - Law
Monash University
Melbourne, VIC12.2028
Skills
- Complaint Resolution
- Equipment Operation
- Cash Handling
- Cleaning
- Customer Service
- Attention to Detail
Accomplishments
- ATAR of 94.50
- Received the Palmam Ferat Academic Award twice
Languages
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Team Member
Coles Supermarket
06.2022 - 09.2022
Office Assistant
BHC Property
07.2019 - 09.2019
High School Diploma -
Yarra Valley Grammar
Bachelor of Law (Honours)/Bachelor of Commerce - Law
Monash University
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