Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Jonathan Leske

Jonathan Leske

Summary

Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Fixed Wireless Radio equipment repair and maintenance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Technician Level 2

Swoop Telecommunications
01.2024 - Current
  • Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
  • Responded to service requests during and after business hours.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Demostrated ability to Work with my Manager to Lead the Level 1 Technicians in my region

Field Technician Level 1

Swoop Telecommunications/Beam Internet
03.2019 - 01.2024
  • Spent the First 12 Months in a Customer Support Role.
  • Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Responded to service requests during and after business hours.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Investigated and resolved accounting, service and delivery concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests for products, services, and company information.

Technician

Barossa Valley Sound And Vision
07.2011 - 03.2019
  • Delivered AV Installs for customer On-time and on Budget.
  • Ensured Live Events were set up in an orderly manner and executed successfully for the customers.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Researched and presented various AV options to presenters and site managers.
  • Trained event staff on proper use of audio and visual equipment.
  • Set up projectors, laptops and microphones for live presentations.
  • Stayed current with industry trends and technology advancements, implementing new techniques into daily work practices when applicable.
  • Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Coordinated with team members to efficiently load-in/load-out equipment at event locations, reducing setup times.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Pulled and terminated variety of cables.

Labourer

Coswine
03.2011 - 07.2011
  • Performed general housekeeping and cleaning tasks.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Assisted in the bottling process for accurate packaging and labelling of finished wine products.

Education

High School Diploma -

Nuriootpa High School
Nuriootpa, SA
10.2010

Skills

  • Professional Communication
  • System Configuration
  • Component Repairs
  • Equipment Troubleshooting
  • Technical Support
  • Tool Installation and Alignment
  • Field Operations

Certification

  • [Cert 2 Live Production, Theatre and Events

Tafe SA] Training - [13 Feb 2019]

Additional Information

Have Run and looked after the Audio for my Local Church for the last 12 Months (Futures Church Salisbury SA) and for for Impact Church Barossa Valley (2010-2024)

Timeline

Field Technician Level 2

Swoop Telecommunications
01.2024 - Current

Field Technician Level 1

Swoop Telecommunications/Beam Internet
03.2019 - 01.2024

Technician

Barossa Valley Sound And Vision
07.2011 - 03.2019

Labourer

Coswine
03.2011 - 07.2011

High School Diploma -

Nuriootpa High School

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Jonathan Leske