Summary
Overview
Work History
Education
Skills
Extra Curricular Activities
Languages
Timeline
Generic

Jonathan Lieu

Summary

Criminology and law student with a profound interest in criminal law and strong passion for criminal justice. Retail Assistant Manager with 18 months of relevant leadership experience and a genuine desire to provide excellent customer service and build connections. Demonstrated background distributing duties and providing performance feedback and Assistance in a positive and empowering manner. Executes with consistency and re-prioritises in a fast-paced, ever-changing workplace, employing excellent problem-solving abilities and a positive mindset under pressure. Ambitious Kitchen Assistant Manager with outstanding record of implementing successful service operations, managing staff, and increasing profits.

Overview

2
2
years of professional experience

Work History

Front of House - Retail Assistant Manager

Mochiric
01.2023 - Current
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Collaborated with store manager to develop action plans for improving overall store performance metrics
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Increased repeat business from loyal customers through personalised assistance in product selection while developing rapport with customers

Back of House - Kitchen Assistant Manager

Mochiric
01.2022 - 11.2022
  • Assisted in managing daily operations, ensuring timely preparation for products to be delivered to different sites
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations
  • Trained new kitchen staff members, fostering a positive team culture and improving overall productivity
  • Collaborated with front-of-house staff to address service bottlenecks, enhancing overall customer satisfaction
  • Increased kitchen output by analysing workflow patterns and adjusting tasks as necessary
  • Promoted cost-effective purchasing strategies, negotiating with suppliers for better pricing on ingredients and supplies

Education

Bachelor of Criminology And Criminal Justice/Law -

University of New South Wales
Kensington, NSW
02.2027

High School Diploma -

Canley Vale High School
Canley Vale, NSW
09.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem Resolution
  • Time Management
  • Customer Relationship Management
  • Critical thinking

Extra Curricular Activities

Volleyball Player

Sydney South West Volleyball

  • Communicating with teammates, providing feedback and accepting criticism
  • Enthusiastic attitude towards teammates to foster a positive environment
  • Driven and committed to attending all training sessions and game days


Mediation and Negotiation Competitions

  • Applied critical thinking to ensure the best outcome for client
  • Organised meetings with teammate to discuss opposing teams' arguments
  • Summarised and formatted the information to use in the competition


Tournament of Minds

  • Updated and followed up on team members' progress to ensure maximum productivity
  • Undertook research for script writing and construction of STEM models
  • Checked over team members' work being attentive to details and providing feedback for areas of improvement



Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Front of House - Retail Assistant Manager

Mochiric
01.2023 - Current

Back of House - Kitchen Assistant Manager

Mochiric
01.2022 - 11.2022

Bachelor of Criminology And Criminal Justice/Law -

University of New South Wales

High School Diploma -

Canley Vale High School
Jonathan Lieu