Jonathan Loustos
Lake Illawarra,NSW
Summary
Organized and motivated individual seeking opportunity to grow and be part of the rail industry. With a proven track record at Hoyts Cinemas, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and performance evaluations. Skilled in time management and policy implementation, ensuring a safe and engaging environment for both employees and patrons.
Overview
5
5
years of professional experience
Work History
Manager
Hoyts Cinemas
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cinema Attendant
Hoyts Cinemas
02.2020 - 11.2022
- Demonstrated flexibility by effectively adapting to varying work schedules, including weekends and holidays.
- Ensured a safe and secure atmosphere by conducting regular facility checks and addressing any hazards promptly.
- Enhanced customer satisfaction by providing timely and courteous service to all moviegoers.
- Assisted in the smooth operation of film screenings by efficiently managing ticket sales and admissions.
- Trained new employees on company policies, daily tasks, and safety protocols, contributing to their successful integration into the team.
- Fostered a welcoming atmosphere for diverse audiences by promoting inclusivity and respect among staff and guests.
Education
RSA -
Barmax
Wollongong, NSW01-2023
First Aid Certificate -
Australia Wide First Aid
Wollongong, NSW01-2023
High School Certificate -
Lake Illawarra High School
Lake Illawarra11-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Shift scheduling
- Policy implementation
- Conflict resolution
- Performance evaluations
Timeline
Manager
Hoyts Cinemas
11.2022 - Current
Cinema Attendant
Hoyts Cinemas
02.2020 - 11.2022
RSA -
Barmax
First Aid Certificate -
Australia Wide First Aid
High School Certificate -
Lake Illawarra High School
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