Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Jonathan Mayawa

Perth

Summary

Finance and Law student with experience at a major Australian bank, supporting complex client enquiries across digital platforms, including transaction investigations, risk-related cases, and payment escalations. Proven ability to manage high volumes under pressure while applying structured problem-solving and clear communication in regulated environments. Proficient in Excel and familiar with financial concepts such as valuation, capital markets, and financial reporting. Brings a strong attention to detail, commercial awareness, and the interpersonal skills needed to operate in fast-paced, team-oriented environments. Eager to apply these capabilities in a dynamic and analytically rigorous setting.

Overview

1
1
year of professional experience

Work History

Customer Care Specialist

Commonwealth Bank
04.2024 - Current

Customer Care Specialist – Digital Enquiries
Commonwealth Bank of Australia (CBA), Perth, WA
Mar 2024 – Present

  • Delivered support for complex digital banking issues including scams, transaction disputes, payment modifications, and app troubleshooting, demonstrating strong analytical thinking and risk awareness.
  • Communicated technical financial processes to non-specialist customers clearly and empathetically, strengthening customer trust and enhancing the bank's reputation for service.
  • Gained experience with banking systems and internal platforms while liaising across departments such as fraud prevention and digital operations to resolve escalated issues efficiently.
  • Developed a high level of accuracy, resilience, and client-facing confidence under pressure while handling over 100 enquiries per day.

Customer Service Representative
Commonwealth Bank of Australia (CBA), Perth, WA
Apr 2023 – Mar 2024

  • Supported customers with general banking transactions and guided them through the use of digital tools, fostering digital literacy and operational efficiency.
  • Applied sound judgment and compliance awareness in day-to-day client interactions, building foundational knowledge of retail banking products and policies.
  • Demonstrated strong interpersonal and problem-solving skills, receiving positive performance feedback for quality of service and reliability.

Education

Bachelor of Laws, Bachelor of Commerce - Finance

Curtin University
Perth, WA
09-2027

Skills

    Technical Skills:

  • Proficient in Microsoft Excel (including pivot tables, lookup functions, and structured data analysis)
  • Skilled in Microsoft PowerPoint for producing clear, data-driven presentations
  • Confident applying financial concepts such as time value of money, NPV, IRR, and ratio analysis in business contexts
  • Familiar with fraud prevention workflows, compliance obligations, and dispute resolution processes

    • Soft Skills:

  • Excellent verbal and written communication, with the ability to explain financial issues clearly to diverse audiences
  • Strong analytical thinking and problem-solving skills developed through high-volume client support
  • High attention to detail and accuracy, particularly in compliance-sensitive environments
  • Effective time management and prioritisation across competing demands
  • Collaborative team player with experience liaising across departments
  • Customer-centric mindset focused on delivering professional and efficient outcomes

Affiliations

  • Finance and Financial Planning Club at Curtin
  • Curtin Student law Society

Interests

Enjoy staying active and maintaining physical wellbeing through regular gym sessions and playing football socially Value meaningful time with friends and community, whether through casual gatherings or shared service opportunities Interested in personal growth and balance, and committed to living a well-rounded life both inside and outside of work

Timeline

Customer Care Specialist

Commonwealth Bank
04.2024 - Current

Bachelor of Laws, Bachelor of Commerce - Finance

Curtin University

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Jonathan Mayawa