Jonathan Mison
Melbourne,Australia
Summary
I am a dynamic Internal Communications Specialist with a proven track record at IntoWork Group, crafting engaging content across various channels. I enhance the staff experience through strategic messaging and streamlined internal communications, resulting in improved morale and collaboration. I foster a culture of inclusivity, positivity and delivering high-quality content that aligns with organisational goals.
Overview
19
19
years of professional experience
Work History
Internal Communications Specialist
IntoWork Australia
Victoria
01.2022 - Current
- Developed strategic internal communications to enhance readership, engagement, and collaboration across 22 businesses.
- Produced four high-quality annual reports within first two years, ensuring timely updates for organisation.
- Supported HR initiatives by creating content that informs employees about new policies or changes in procedures.
- Advised senior executives on how they can better engage their staff through strategic messaging.
- Collaborated with departments across the organization on planning events such as town halls, webinars, and conferences.
- Worked closely with marketing teams to ensure alignment between external and internal messaging efforts.
- Generated and managed content for intranet, social network and departmental SharePoint site.
- Fostered positive staff morale through special events and projects, including R U OK? Day and wellbeing programs.
- Edited fortnightly staff newsletter to promote shared values and strategic direction through compelling content.
- Crafted hundreds of high-standard stories and presentations aligned with IntoWork's leadership in employment services.
- Streamlined internal communications by integrating various channels to support business functions.
- Transformed SharePoint intranet into user-centric model, boosting staff engagement and knowledge sharing.
- Ghostwrote content for senior management, including newsletters, reports, publications, and speeches.
- Championed diversity and inclusion initiatives through group-wide reconciliation and disability events.
Senior Communication Advisor
Department of Health
Victoria
06.2021 - 10.2021
- Provided editorial support as part of COVID-19 Response Team.
- Executed timely updates to case numbers and vaccine data on coronavirus.vic.gov.au.
- Ensured accuracy of website data through collaboration with team members.
- Updated pages with restriction changes and user-experience enhancements.
- Recommended website improvements based on user feedback for better accessibility.
- Managed updates to COVID exposure site table in coordination with senior health advisors.
Student Communications – Channels Manager
RMIT University
Melbourne
01.2018 - 01.2020
- Surpassed communication expectations of internal stakeholders to inform and engage student population.
- Managed website content in alignment with brand and style guidelines.
- Coordinated campaign content management, including copywriting and distribution across various platforms.
- Enhanced user experience through UX testing and analytics, collaborating with subject-matter experts.
- Educated staff on effective online communication strategies.
- Executed major website updates, including content creation, SEO enhancements, and troubleshooting.
- Streamlined turnaround times for ad-hoc communication requests across the University.
- Produced timely communications during pandemic while maintaining operational continuity.
Academic Services Coordinator
RMIT University
Melbourne
01.2016 - 01.2018
- Coordinated and enhanced academic administration from enrolment to graduation.
- Ensured high accuracy in managing assessment, academic progress, and exam preparation activities.
- Contributed significantly to Customer Experience Project, boosting staff performance in customer service.
- Provided trusted guidance to academic staff on misconduct issues and student union interactions.
- Supervised team members, identifying strengths and facilitating transitions within academic services.
- Applied creative software solutions to enhance experiences related to exams, assessments, and program advice.
- Led a small team focused on cultivating service culture and improving morale.
Customer Service Advisor – Student Central
RMIT University
Melbourne
01.2006 - 01.2017
- Delivered sound support and guidance to local and international students throughout enrolment and graduation.
- Trained and inducted new staff in a demanding customer service environment.
- Streamlined business processes during periods of significant organisational change.
- Simplified complex language, such as government policy and finance, for diverse student groups.
- Assessed and administered large-scale admissions and credit applications during secondment to Academic Registrar’s Group.
Government Engagement Support and Administration Officer
National Gallery of Victoria (NGV)
Melbourne
01.2015 - 01.2016
- Conducted thorough revisions of policies and procedures to enhance operational efficiency.
- Developed and implemented updated policies across gallery operations.
- Created insightful PowerPoint presentations to inform Board of Trustees on major creative projects.
- Provided comprehensive research support for various NGV initiatives.
- Maintained accurate records of government engagement activities.
Academic Services Coordinator – College of Business
RMIT University
Melbourne
01.2011 - 01.2012
- Effective delivery of academic services across the College of Business during major restructuring
- Provided policy and procedure advice to contacts within the college's schools
- Smooth delivery of a complex college timetabling project
Education
Graduate Diploma - Advertising
RMIT University
Melbourne01.2016
Bachelor of Arts -
University of Southern Queensland
Toowoomba, QLD01.2001
Skills
- Adobe Creative Cloud applications
- Content management systems
- Data analytics tools
- Email marketing platforms
- Project management software
- Collaboration tools
- Office productivity applications
- Workflow automation solutions
- Customer relationship management
Timeline
Internal Communications Specialist
IntoWork Australia
01.2022 - Current
Senior Communication Advisor
Department of Health
06.2021 - 10.2021
Student Communications – Channels Manager
RMIT University
01.2018 - 01.2020
Academic Services Coordinator
RMIT University
01.2016 - 01.2018
Government Engagement Support and Administration Officer
National Gallery of Victoria (NGV)
01.2015 - 01.2016
Academic Services Coordinator – College of Business
RMIT University
01.2011 - 01.2012
Customer Service Advisor – Student Central
RMIT University
01.2006 - 01.2017
Graduate Diploma - Advertising
RMIT University
Bachelor of Arts -
University of Southern Queensland
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