Microsoft Office / IT Literate
Jonathan Mulungula
Retail Sales Assistant
Prahran,VIC
Summary
Highly experienced Retail Sales Assistant, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Sales Associate
Acne Studios
08.2023 - Current
- Maintained and tidied store BOH and stockroom areas.
- Being clients first point of contact and offering exceptional service and striving to meet their needs and expectations.
- Maintained visual merchandising standards.
- Processing client transactions via POS, and Pay by Link.
- Aiding Clients with finding stock on and off sales floor, store/warehouse transfer.
- Processing and managing client store/warehouse transfer.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
Sales Associate
Balenciaga
05.2023 - 09.2023
- Providing Clients with exceptional one on one service and striving to meet all individual requirements and expectations whilst being an ambassador and promoting the philosophy and value of the fashion house.
- Consistently striving to meet to and exceed individual KPIs.
- Providing luxurious experience exceeding Client expectation.
- Opening discussions with Clients and offering advice on general fashion trends and styles for pieces in the houses current season.
- Working with a team and partner with fellow colleagues to complete task and objectives whilst following store policies and procedures.
Client Advisor
Gucci
05.2022 - 05.2023
- Being a Clients first point of contact and delivering exceptional personal service that embodies the philosophy of Gucci.
- Meeting and exceeding individual KPIs.
- Providing luxurious experience exceeding Client expectation.
- Offering advice to Clients on general fashion trends and styles for pieces in the houses current season.
- Collaborating with fellow colleagues to complete task and objectives whilst following store policies and procedures.
Sales Assistant
Levi Strauss
12.2020 - 05.2022
- Liaising with Clients to meet their specific needs.
- Replenish stock and maintaining visual merchandising.
- Consistently meeting weekly targets and KPIs required in meeting store goals and budgets.
- Point of sale.
Sale Assistant
JB Hi-Fi
08.2019 - 10.2020
- Handled customer-service tasks including POS, sales, and inventory management.
- Maintained high-level product knowledge of features and benefit.
- Consistently met weekly targets and KPIs required in reaching store goals and budgets.
Cashier
Harris Scarf
03.2018 - 01.2020
- Working on store front and back operations of the business, responsible for:.
- Processing lay-bys, returns and exchanges.
- Processing customer cash, debit, and credit card transactions.
- Applying security tags on new received products.
- Partaking in end of procedures e.g., Closing till, and tidying registers.
Bartender
Tavern 42 Degrees South
11.2018 - 10.2019
- Collecting and washing glasses, whilst also maintain product stock.
- Serving Patron alcohol and drinks.
- Point of Sale
Fresh Produce
Woolworths
08.2016 - 03.2018
- Replenishing fruit and vegetable stock levels, whilst maintaining tidying produce area.
- Cleaning, washing equipment, mopping floors.
- Cutting, packing and food handling.
Education
Bachelor Of Fashion (Enterprise) -
RMIT University
Melbourne, VIC 03.2024 - Current
Year 11-12 -
Guilford Young College
Glenorchy, TAS 02.2017 - 11.2018
Skills
Customer Engagement
Teamwork and Collaboration
Point of sale operation
Dispute Mediation
Upselling strategies
Stock replenishment
Self Motivation/ Drive
Websites
References
All references will be provided upon request.
Software
Interests
Fashion Styling
Photography
Fine Art & Painting
Poetry
Modelling
Timeline
Bachelor Of Fashion (Enterprise) -
RMIT University
03.2024 - Current
Sales Associate
Acne Studios
08.2023 - Current
Sales Associate
Balenciaga
05.2023 - 09.2023
Client Advisor
Gucci
05.2022 - 05.2023
Sales Assistant
Levi Strauss
12.2020 - 05.2022
Sale Assistant
JB Hi-Fi
08.2019 - 10.2020
Bartender
Tavern 42 Degrees South
11.2018 - 10.2019
Cashier
Harris Scarf
03.2018 - 01.2020
Year 11-12 -
Guilford Young College
02.2017 - 11.2018
Fresh Produce
Woolworths
08.2016 - 03.2018