Jonathan Owen

• Coordinate daily logistics and schedules for efficient operations
• Collaborate with the design team and clients, ensuring excellent customer service
• Oversee vehicles and crew, ensuring smooth execution of removal projects
• Manage fleet maintenance and adherence to estimated costs.
• Provide knowledgeable, speedy service and responded promptly to customer requests
• Complete paperwork accurately including inventory lists of all items moved and delivery receipts.

• Provided efficient and effective customer support for 4,000 users nationwide
• Troubleshot Microsoft Exchange, Server, and Outlook issues
• Deployment of various software and applications via SCCM
• Conducted training sessions for new users on best practices

• Conducted on-site visits and surveys for EPOS, Wi-Fi & Telecoms provision
• Provided polite and efficient first-line support for the group, including installation, testing, and configuration of PDQ terminals
• Managed the provision of mobile phones and IT equipment, raising orders with suppliers
• Provision of progress reports and updates to Senior Managers
• Development and implementation of site based training

• Delivered fast, reliable support to esteemed clients, including Royal Bank Of Scotland, NatWest Bank, Balfour Beatty, Specsavers, Morrisons, and O2
• Led the nationwide configuration project of handheld PDQs for Morrisons.

• Ensured sales staff compliance with correct sales measures
• Checking sales acceptance records to ensure the customer has clearly understood what agent has put into place for them
• Conducted thorough reviews with sales team leaders, maintaining 95% quality
• Review of contracts to ensure information captured correctly throughout company systems and documentation

• Conducted consultative sales, including account management
• Sold various BT products, focusing on BT NET, achieving daily company targets and KPIs.

This role involved directly selling credit risk solutions targeting SME’s and multi-nationals. Key areas of responsibility included: Credit Risk, Sales and Marketing, and CRM Data Integration.

Ended the year on 134% of target.

• Outbound sales calls to various businesses
• Achievement of set KPIs and exceeding targets through outbound sales calls and effective teamwork.
• Developed strategies for improving operational efficiency
• Utilized document management system to organize company files, keeping up-to-date and easily accessible information
• Worked effectively within an integrated team