Jonathan Priscan

Work productively independently or as part of team, by mixing, applying colours, lightner, on/off scalp bleach, foils and or toners

• Front desk attendance answering phone calls, taking appointments, checking clients in/out and operate POS
• Provide basin services in preparation for chemical curl or relaxing treatments services
• Perform basic housekeeping duties, sweeping, taking out trash and collecting dirty linens for wash
• Support senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery
• Assist with removal, wash-blow-dry and re-tape of tape hair extensions during move-up appointment
• Enhance overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics
• Provide basic women's cutting services, one length, layers, face-framing, men's buzz cuts
• Demonstrated adaptability by quickly learning new products introduced into salon offerings
• Gained proficiency in various colouring techniques, including balayage, ombre, highlights, and lowlights
• Deliver outstanding results under pressure during peak hours while maintaining composure
• Prepare clients for hair cuts and styles with basin shampoo, condition, treatment, and scalp massage
• Provide pre and post-service consultation to clients, to accurately assess clients needs and ensure client satisfaction
• Offer professional advice with on-trend colour and style, as well as colours and shapes suited to clients' face shape and underlying skin tones
• Educate clients about products and self-maintenance for healthy hair based on needs and preferences
• Answered customer questions about products and services, helped locate merchandise, and promoted key items
• Build strong and lasting rapport with clients through consistent delivery of requested services with personality, flair and finesse
• Minimise infection risks by using required solutions and procedures to clean and sanitise workspace and tools in case of contamination
• Maintain clean and organised work area, adhering to strict sanitation guidelines for health and safety purposes
• Provide beverage services to clients
• Regularly complete comfort checks to ensure highest comfort satisfaction and retention of clients
• Weekly colour and retail product order for salon
• Provide wash, blow wave, heat styling services
• Continuously educate self of newest fashion trends via internet, social media, further training, industry events and passion for hair

• Warm welcome guests to quickly establish rapport.
• Adhere to COVID19 Safe Practice Protocols and ensure legislative requirements are met by guest.
• Advise available seating area's, provide best occasional solution and or direct guest to area of private function.
• Handle customer and team interaction simultaneously while avoiding unnecessary delays or errors.
• Explain menu to detail appropriate items inline with dietary requirements and allergy concerns.
• Operate POS to place orders, open/close tabs, manage refunds and complimentary items.
• Liaise with Head Chef to identify resolution for guest special requests.
• Organise and replenish bar inventory during off periods to minimise risk of product shortage and maintain optimal levels to meet guest demands.
• Sustain high level of food and drink handling, meeting regulatory requirements during preparation, delivery and recovery of menu items.
• Develop interactions and relationships with regular customers to aid in retention and add to organic WOM.
• Adhere to Responsible Service Of Alcohol Standards, identify and manage intoxicated patrons.
• Decrease waste, by following venue guidelines and drink measurement protocol.
• Maintain presentation of bar and floor, reset tables to be visually pleasant and work to be free from clutter for efficient operation.
• Apply comprehensive wine, cider and beer knowledge when providing recommendation of items to compliment menu
• Prepare venue rooms arrangements, dining space reserved for private events inline with management direction and ensure adequate space remains for operational functionality
• Deliver and adapt personable service experience through skill of emotional intelligence, focusing on those where applicable, such as weddings, wakes, baby showers and corporate functions
• Operate efficiently, assist colleagues by shadowing orders to minimise delays and to prevent guest line up
• Consult with Event and Venue managers in interest of new business, special events and promotions
• Active monitoring of glassware, crockery, cutlery, kegs, waste bin levels
• Replenish levels of items, conduct removal and storage of kegs and bins
• Perform polishing of glassware, cutlery as required
• Orchestrate private events, run and recover food and or drink, delegate responsibilities to other employees involved
• Perform closing duties, correctly store perishable items, re-position venue furniture, clean venue tables and work stations with professional chemicals, dismantle/drain commercial dishwasher, ensure high level cleanliness so venue is fit for next day of trade.

• Provide customer service to assigned customer accounts
• Improve customer satisfaction by improving responsiveness and anticipating customer needs
• Develop new business opportunities with existing clients by promoting company products and services
• Follow-up leads from direct mail campaigns, sourcing lists, trade shows and exhibitions
• Manage inbound leads to qualify for sales opportunities or place in lead nurturing campaign
• Provide lead nurturing campaign support for inbound and outbound opportunities
• Close any sales opportunities where possible
• Record all sales interactions in company CRM
• Stay up to date on innovations and trends in Real Estate space
• Communicate with relevant internal departments and participate in Product showcased to ensure product knowledge is relevant and up to date
• Assist in development initiatives to increase customer satisfaction and retention
• Coordinate with various teams so that customer's expectations are met
• Take client's requirements and assist with plans to meet those requirements.

• Perform research into prospects and accounts to maximise effectiveness and value of outreach
• Maintain high call volumes with precision follow-up to achieve quotas and drive revenue growth
• Generating appointments through proactive outbound prospecting and lead activity management in effort to qualify and market software solutions
• Working effectively in customer facing role developing and cultivating relationships with external stakeholders
• Communication with internal/external stakeholders while maintaining strong interpersonal skills through writing or phone
• Demonstrated track record of achievement
• Prioritising and managing time effectively
• Working in sales environment along with utilising Salesforce CRM software.

• Being first point of contact and offering excellent customer service
• Troubleshooting and resolving issues for full Domain Product Suite
• Working with various departments and stakeholders for case resolution
• Ensuring all issues are resolved thoroughly and accurately, and that all areas of concern in enquiry have been addressed
• Agent Admin/APM Pricefinder/All Homes support - assist with problems, bugs, navigation and reporting errors
• Address listing error enquiries (such as images in wrong order or wrong place, listing not appearing or not withdrawn, need remapping etc.)
• Provide website feature support (set up home alerts, surrounding suburbs missing, point of interest not complete etc.)
• Archive/Graveyard listings - Manage customer requests to graveyard old listings
• Manage sold listings - monitor for incorrect listings and notify offending agency of infringement
• Sets clear time frames and expectations with clients on when responses will be received & followed up
• Ensure product knowledge is current when conversing with clients
• Ad-hoc duties as manager requires

• Greet and welcome all passengers at gate during boarding, at main cabin door and upon disembarking
• Escort unaccompanied minors, to and from gate, and during the flight
• Actively monitor passengers at gate, while boarding, on tarmac, before, during and after landing to ensure safety and comfort of all on-board
• Deliver service standards to platinum-one world frequent flyer members in line with status and address all passengers by their name when boarding
• Direct and marshall passengers to and from aircraft, ensuring all passenger safety measures are adhered to
• Communicate effectively with ground staff and work together to provide timely service
• Action PA announcements during boarding, cabin door close, safety demonstration, when seat belt sign is on/off, at top of decent, cabin prep for landing, upon landing and in unlikely hood of emergency
• Communicate with pilots for all standard operating procedures, during boarding, take off, cabin prep, landing and emergency situations
• Operation of galley, ovens and brewers ensuring that safety equipment is worn
• Provide in-flight meal and drink service, economy and business class, and rubbish collection mid flight
• Adhere to Responsible Service Alcohol Regulations, ID check when passenger appears to be minor
• Repositioning of seat backs and belts during light cabin prep
• Prepare cabin for landing, ensure rubbish collected, windows open, seat-belts on and infants secured, seat-back is in up-right position and devices out of seat pocket in-front
• Secure galley, removing any waste, empty tea or coffee brewers and ensure all compartments are closed and trolleys secure
• Maintains current and in-depth knowledge of CASA safety regulations
• Maintains current and in-depth knowledge of Dangerous Goods Awareness
• Remains current with all external certifications of RSA and Senior First aid
• Attend annual training for SOP's and EP's
• Performing Standard Operating and Emergency Procedures.

• Handling of customer service product enquiries, refunds, complaints, different fresh or free policies, and stock availability
• Effective time management, providing fast friendly service
• Use of POS system, cash, card and gift card use
• Ensure cleanliness of work area, throughout day and at close
• Monitoring of self-serve check out to minimise and prevent theft
• Assisting shoppers with product location in store
• Stock take, mark-downs, sale of tobacco products
• Conducting opening and closing announcement via PA
• Answering store phone calls
• Delegation of responsibility to other team members
• Mid-day float count and pick up
• Actioning daily banking and office upon store close
• Store opens and closes
• Full supervision of front-end staff and occasionally rostering
• Report theft, and any hardware that may be broken or malfunctioning
• Any other ad-hoc related tasks, such as clean ups, or delegated by management