Jonathan Raz
SYDNEY,NSW
Summary
Adaptable automotive professional with service advising and light vehicle mechanic support, plus sales consulting expertise. Known for clear communication, accurate diagnostics, and strong product knowledge. Focus on professional customer experiences and efficient dealership operations.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Cumberland Ford
Blacktown, NSW
04.2023 - Current
- Guided customers at Cumberland Ford in selecting vehicles and addressing product inquiries to enhance their buying experience.
- Supported test drives and explained vehicle features, trims, and options.
- Performed product demonstrations to showcase features and advantages to potential buyers. to highlight benefits and features, encouraging customer purchases.
- Used strong verbal communication to engage customers and identify needs and requirements.
- Followed up with customers to facilitate sales appointments and assist in informed purchase decisions.
- Prepared sales paperwork and reviewed purchase details with buyers.
- Kept vehicle knowledge current through Ford product updates and dealership training.
- Provided vehicle handover guidance on operation and feature use.
Service Advisor
Cumberland Ford
Blacktown, NSW
08.2019 - 03.2023
- Advised Cumberland Ford customers on maintenance needs, repair options, and service recommendations.
- Guided Cumberland Ford customers through maintenance planning, repair decisions, and service recommendations.
- Clarified vehicle issues, cost estimates, and warranty coverage to ensure customer understanding.
- Explained vehicle concerns, estimates, and warranty coverage clearly to customers.
- Presented vehicle concerns, estimates, and warranty details to customers.
- Scheduled service appointments and matched repair orders with technicians.
- Coordinated service appointments and repair order flow with technicians.
- Shared repair progress and completion timelines with customers throughout service visits.
- Communicated repair status and expected timelines throughout service visits.
- Communicated repair updates and completion timelines throughout each service visit.
- Responded promptly to customer inquiries across phone, email, and in-person to enhance service experience.
- Managed customer inquiries across phone, email, and in-person channels.
- Responded to customer inquiries effectively promptly and accurately.
- Delivered prompt and accurate responses to all customer questions.
- Maintained timely, accurate responses to customer questions.
- Supported customers from initial greeting through service needs assessment.
- Greeted customers warmly upon arrival and handled service needs in a professional manner.
- Addressed customer needs professionally from the initial greeting through service completion.
- Addressed customer concerns with professionalism and efficiency, ensuring satisfaction.
- Resolved customer complaints with courtesy and efficiency.
- Addressed customer complaints with efficient, professional service.
- Delivered accurate repair estimates covering labor time and parts pricing.
- Provided clear estimates for repair labor, parts, and pricing.
- Prepared invoices and processed payment information for finished service orders.
- Prepared invoices and processed payment details for completed repair orders.
- Prepared invoices and payment details for completed service orders.
- Provided accurate repair estimates for labor, parts, and overall costs.
- Delivered prompt and accurate responses to all customer questions.
Light Vehicle Mechanic
Cumberland Ford
Blacktown, 2765
11.2015 - 08.2019
- Diagnosed engine, electrical, brake, and suspension faults on Ford and other brand passenger and commercial vehicles, ensuring accurate identification of repair needs.
- Conducted road tests on vehicles to verify repairs and assess drivability, ensuring customer satisfaction with service quality.
- Completed repairs safely to manufacturer specifications.
- Replaced parts with Ford-approved components and dealership standards.
- Worked with service advisors on repair needs and customer concerns.
- Recorded repair work clearly in service records and job cards.
- Maintained clean work bays and organized tools to promote safety and efficiency in repair operations.
Education
Certificate III - Light Vehicle Mechanic
TAFE NSW
NSW09-2018
Skills
- Sales techniques
- Product knowledge
- Customer management
- Dealership operations
- Attention to detail
- Problem solving
- Verbal communication
Timeline
Sales Consultant
Cumberland Ford
04.2023 - Current
Service Advisor
Cumberland Ford
08.2019 - 03.2023
Light Vehicle Mechanic
Cumberland Ford
11.2015 - 08.2019
Certificate III - Light Vehicle Mechanic
TAFE NSW