Jonathan Clarence Tan
Kilsyth South,VIC
Summary
Dedicated customer service professional skilled in problem-solving and team collaboration. Proven ability to assist customers and enhance their purchasing experience through effective communication.
Overview
4
4
years of professional experience
Work History
Customer Service Team
CV Tetap Jaya-Construction Material Shop
Tebing Tinggi, Indonesia
03.2026 - 06.2026
- Provided product information and answered inquiries via phone and in-person interactions.
- Assisted customers in selecting construction materials, ensuring informed purchasing decisions.
- Provided product information and answered in-person interactions.
- Collaborated with team members to enhance customer service strategies and workflows.
- Maintained cleanliness and organization of the shop, promoting a welcoming environment.
- Handled cash, credit, and debit transactions accurately and securely.
Volunteer
Tzu Chi
Indonesia
01.2022 - 06.2026
- Coordinated volunteer activities and facilitated participant engagement.
- Assisted in organizing fundraising events, enhancing donor engagement and support.
- Organized community outreach events to promote volunteer opportunities and increase engagement.
- Coordinated logistics for events, ensuring timely setup and breakdown of venues.
- Assisted in managing volunteers, fostering teamwork and collaboration during events.
Tutor
Self-employeed
Indonesia
01.2026 - 04.2026
- Assisted students in mastering complex subject matter through targeted tutoring sessions.
- Implemented effective teaching strategies to improve student engagement and retention of information.
- Facilitated regular progress assessments to identify areas for improvement and adjust tutoring methods accordingly.
- Developed personalized lesson plans tailored to individual student needs and learning styles.
Education
Bachelor of Business Analytics - Business
Deakin University
Melbourne, VIC06.2029
High School Diploma -
SMA Sutomo 1
Medan, Indonesia05.2026
Skills
- Complaint handling
- Customer service
- Problem-solving
- Team collaboration
- Money handling
- Computer proficiency
- Microsoft Excel
- Product knowledge
- Data entry
Languages
English
Full Professional
Chinese
Limited Working
Indonesian
Native or Bilingual
Timeline
Customer Service Team
CV Tetap Jaya-Construction Material Shop
03.2026 - 06.2026
Tutor
Self-employeed
01.2026 - 04.2026
Volunteer
Tzu Chi
01.2022 - 06.2026
Bachelor of Business Analytics - Business
Deakin University
High School Diploma -
SMA Sutomo 1