Summary
Overview
Work History
Education
Skills
Appreciations
References
Timeline
Generic

Jonathon Gorial

Greenvale,VIC

Summary

Service desk based technician with troubleshooting capabilities, hardware issues and configuration. Looking to further develop skills and knowledge in the world of networking with the goal of being a full fledged network engineer. With a background in sales, every task completed is done so with a customer-oriented attitude, maintaining professionalism.

Overview

5
5
years of professional experience

Work History

Office Administrator

First Choice Smash Repairs
12.2023 - Current
  • Maintain electronic and paper filing systems for easy retrieval of information.
  • Liaise with manufacturers for car parts required.
  • Contact insurers to organise inspections and settlements.
  • Handle all communication with clients either via email or phone calls.
  • Implemented simple and easy to use procedures when invoicing.

IT Service Desk

St. Mary's Coptic Orthodox College
01.2023 - 11.2023
  • Enhanced system performance by troubleshooting hardware and software issues.
  • Conducted thorough system diagnostics, identifying root causes of problems for prompt resolution.
  • Managed software installations and upgrades, maintaining optimal system functionality at all times.
  • Maintained office PCs, networks and mobile devices.
  • Set up Remote Access VPNs for teachers and staff to enable remote access to school server and resources.

Sales Manager

Harvey Norman Broadmeadows
12.2019 - 11.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Cisco Certified Network Associate - Networking Engineering

Cisco
Online
09.2024

JNCIA-Junos Certification - Network Engineering

Juniper Networks
Online
09.2024

Certificate IV - Real Estate Practice

MRT
Melbourne
08.2023

Certificate III in Information Technology - IT

Upskilled
Online
11.2019

High School Diploma -

St. Mary's Coptic Orthodox College
Coolaroo, VIC
12.2017

Skills

  • IT Service Desk
  • VLAN Configuration
  • Basic Cisco device configuration for routers, switches and some devices
  • Juniper
  • Wireshark
  • TCP/IP Networking
  • LAN/WWAN
  • Routing Protocols (OSPF)
  • Cisco IOS and NX-OS
  • Juniper Junos
  • Routing Protocols: BGP, OSPF, EIGRP, RIP
  • Switching Technologies: VLANs, STP, VTP
  • Quality of Service (QoS)
  • Software-Defined Networking (SDN)
  • Router and Switch Hardware
  • Cisco Routers: ISR, ASR
  • Cisco Switches: Catalyst, Nexus
  • Juniper Routers: MX Series
  • Hardware Redundancy and High Availability Configurations

Appreciations

  • Sarah Roberts: "I've always been impressed by how quickly you diagnose and fix network issues. You have a real knack for it, and it makes a huge difference to the team’s workflow!"
  • Emily Hayes: "Honestly, your ability to pinpoint the cause of network disruptions is amazing. You’ve helped us avoid major downtime on more than one occasion."
  • Michael Lee: "You’re the troubleshooting expert we rely on. I’m always impressed with how fast and efficiently you get things back on track."


References

Referrals upon request

Timeline

Office Administrator

First Choice Smash Repairs
12.2023 - Current

IT Service Desk

St. Mary's Coptic Orthodox College
01.2023 - 11.2023

Sales Manager

Harvey Norman Broadmeadows
12.2019 - 11.2022

Cisco Certified Network Associate - Networking Engineering

Cisco

JNCIA-Junos Certification - Network Engineering

Juniper Networks

Certificate IV - Real Estate Practice

MRT

Certificate III in Information Technology - IT

Upskilled

High School Diploma -

St. Mary's Coptic Orthodox College

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