Jonathon O’brien
Eatons Hill
Summary
Dynamic leader with a proven track record at Wallace Bishop Jewellers, enhancing customer satisfaction and loyalty through exceptional service management and problem-solving skills. Skilled in team building and leadership, adept at training and mentoring staff to exceed sales goals. Expert in store operations and customer relations, significantly improving store atmosphere and team morale.
Overview
25
25
years of professional experience
Work History
Store Manager
Wallace Bishop Jewellers
10.2014 - Current
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Service Manager
Cole’s
01.2008 - 01.2012
- Achieved positive customer experiences with proactive communication and follow-up.
- Trained and guided team members for improved overall performance and morale.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Resolved customer complaints in professional and timely manner.
Sales Associate
Myer
01.2000 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Team building and leadership
- Goals and performance
- Recruiting and hiring
Timeline
Store Manager
Wallace Bishop Jewellers
10.2014 - Current
Service Manager
Cole’s
01.2008 - 01.2012
Sales Associate
Myer
01.2000 - 01.2008
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