JONATHON ROSEMAN

Established new franchise business from infancy which involved:

* Learning all aspects of pool maintenance, equipment and servicing customer needs both in-store and with onsite technical support and cleaning services

* Provision of a range of products in-store on retail level such as pool chemicals, accessories and equipment

* Recruitment of pool technicians to deliver a range of services including troubleshooting problems, cleaning and balancing pools, installation of pool equipment such as filters, pumps, chlorinators, heaters, covers etc...

* Increasing sales via targetted marketing activities and increasing database from zero to over 3,000 customers currently on database

* Driving sales growth year on year and achieving yearly revenue of in excess of $800,000 in last financial year

My role involved consulting with organisations learning and executive departments in area of saleforce effectiveness, leadership development and customer service best practices. My role focused on creating tailored online learning solutions that delivered on specific organisational objectives as well as individual learning requirements. Some of my achievements included:

* Providing a dedicated learning portal for Toyota employees that were being transitioned out of the company due to closure of Toyota. Specifically providing them with ongoing skills that would assist them in finding new employment opportunities after role redundancy. Revenue

* Establishing a dedicated platform to OAMPS Insurance broker staff that aligned to their competency framework and delivered on key skills and behaviours that were key in each of their specific roles. The success of this program was measured by some key metrics such as employee engagement and evidential skill transfer that was critical to each role

• Collaborated with Learning and Executive departments to implement performance improvement solutions that delivered salesforce effectiveness, leadership development and customer excellence
• Developed and maintained positive relationships with clients in assigned sales territories.
• Derive new business through targetted research of companies, key executive contact and change agents within a business to assist in them achieving key organisational goals and strategy
• Developed compelling presentation decks to gain approval for ideas and communicate best in class practices
• Demonstrated products and services to show potential customers benefits and advantages and encourage purchases.

• Sale of IT based certification training to blue chip organisations
• Creation of new markets in regional areas such as Gippsland, Bendigo, Mildura
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Providing career path opportunities via IT certification training for individuals wanting to establish a career in IT