Jong Fado

Dedicated, highly skilled, responsive and results-driven IT Operations Manager with a proven track record in leading and managing high performing teams focused on delivering and optimizing IT operations. Seeking a challenging position to leverage expertise in ensuring seamless and efficient IT operations, while enhancing cyber risk management, incident response, and strategic planning to meet company objectives.

• A seasoned professional with a comprehensive background in overseeing and optimizing IT infrastructure and operations.
• Day-to-day role is centred around responding and ensuring the reliability, resiliency, efficiency, and security of IT systems to support business objectives.
• Strong vendor management skills with proven ICT service operations delivery and expertise within a Managed Services Provider model, adept at cultivating robust relationships to achieve operational targets and objectives.
• Delivered excellence in service delivery, applying extensive knowledge and experience of ITIL processes, with a focus on IT operations specifically incident, problem, release, change, and service transition.
• Effective in stakeholder management that enhances project success, reduces risks, and fosters positive relationships within the business environment. Maintains constant attention and adjustments ensuring alignment with business objectives.
• Extensive experience in delivery of cyber security services aligning with industry standards like ACSC Essential 8, NIST-CSF, CPS 234 (APRA), and ISO 27001-2022. With specialization in vulnerability and risk management.
• Possesses a strategic mindset and strong leadership skills, excels in managing cross-functional technical teams and implementing technology solutions to enhance overall operational performance.
• ITIL Certified.
• Enjoys new challenges, adapts to change, self-driven, team player, motivated and thrives in a fast-paced environment.

• Performed chair and organized as the primary resource for reviewing infrastructure changes, involving various stakeholders. Objective was to enhance quality and reducing downtime. As a result, by meticulous approach led to a remarkable 98% success rate in deployments, ensuring operational continuity.
• Maintained ownership of problems raised and ensured PCA is implemented, and reoccurrence is prevented. Resulting in 100% success rate. No problem records missed SLA improving resiliency.
• Provided key essential process improvements in Asset Management contributing to stronger inventory tracking of supported infrastructure fleet and is basis of all unified reporting.
• Improved Key Performance Metrics reporting demonstrating strong resourcefulness able to produce capability for stronger insight generation and objectives tracking and completion. Consistently meeting deadlines for reporting involving multiple teams.
• Established a concrete and deep understanding of automation, alerting and reporting mechanisms geared towards producing insights for continues improvement of system stability as Application Portfolio Manager of company enterprise Event Management System.
• Implemented a rigorous procedure for testing and validating the Business Continuity Plan (Disaster Recovery) solution, ensuring that systems remain available and meet Service Level Objectives during disaster recovery scenarios, guaranteeing business continuity.
• Developed robust process for implementing the roll out of timely security patches across 7000 infrastructure components. Maintained almost 90% of security patches deployed on regular monthly and quarterly basis confirming improved security posture. Aligned with industry standards such as NIST and ISO27001.
• Conducted a Cyber Security awareness presentation for company staff for increased visibility and transparency on processes and best practices. Responded and reported on critical zero-day vulnerabilities impacting Optus highly business and mission critical systems.
• Successful delivery and transition of tactical solutions to meet event and monitoring objectives strengthening resilience and improved fault resolution. Maintained high level of standard for operational handover and readiness by ensuring all application components are meeting industry standards and best practices for operational support.
• Rewarded Personal Excellence company core value award for work done for improving stability of EXADATA platform.
• Deployed and enhanced backup reporting capabilities. Improved various systems performance via SQL optimisation and tuning. Consistently handled faults and alerts within SLA. Self-motivated and organized. Goes above and beyond to train colleagues and provide support as needed.

• Oracle and MySQL Certified Professional (2010)
• ITIL V3 Certified (2015)