JONGNAM KANG
Colebee,Australia
Summary
Strategic and results-driven Operations Leader with 15+ years’ experience driving excellence across pharmaceutical manufacturing, warehousing, and distribution operations. Proven track record in multi-site leadership, end-to-end supply chain optimisation, and regulatory compliance (GMP, TGA, ISO9001/45001). Adept at leading cross-functional teams, developing high-performance cultures, and implementing continuous improvement initiatives that enhance productivity, quality, and financial performance. Skilled in inventory accuracy, operational planning, logistics, and stakeholder management, with a hands-on approach to solving complex operational challenges while ensuring audit readiness and compliance. Known for delivering measurable operational outcomes, cost efficiencies, and sustained business growth.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Head of Operations
The Entourage Effect
Greenacre, Australia
05.2025 - Current
- Drove operational uplift across safety, compliance, and SOP adherence, achieving zero critical findings in NSW Health/TGA regulatory reviews.
- Improved OTIF performance to >98% through redesign of warehouse processes, tighter planning coordination and inventory optimisation.
- Reduced operational error rates to 0.03% by implementing CI frameworks (Lean, 5S), strengthening root-cause investigation, creating a procedure and improving training.
- Delivered a step-change in inventory accuracy (up to 99.5%) via cycle count program reform, master data integrity, and revamped batch/expiry controls.
- Introduced system-driven processes across order allocation, replenishment and inbound inspections, increasing productivity by 20%.
- Led capability uplift for multi-disciplinary teams, building a culture of accountability, visibility and operational ownership.
- Strengthened supplier governance across 80+ partners, applying lean principal and improving replenishment reliability.
- Spearheaded WMS/CRM system improvements, enabling better S&OP alignment, faster dispatch workflows and high-quality operational reporting.
- Supported strategic decision-making through data-driven insights, KPI dashboards and regular presentations to the senior leadership team.
Warehouse Operations manager
GMP Pharmaceuticals
Girraween, Australia
06.2020 - 01.2025
- Directed Dual-Site Operations across warehouse, production, and distribution, redesigning end-to-end workflows to lift operational efficiency, cross-site coordination, and productivity.
- Led a 65 member workforce spanning warehouse, distribution, and GMP manufacturing, building a high-performance culture grounded in accountability, safety, and operational discipline.
- Developed and Coached Department Managers to strengthen leadership capability, improve cross-functional communication, and elevate team engagement across QA, planning, procurement, finance and manufacturing.
- Achieved 99.5% Inventory Accuracy by implementing structured stock governance, cycle-counting programs, and system enhancements that eliminated discrepancies and improved data integrity for GMP decision-making.
- Championed GMP & Regulatory Compliance, maintaining full alignment with TGA, DAFF, EPA, Safework NSW, ISO9001, and ISO45001—ensuring audit readiness and zero non-conformances.
- Managed Multi-Million-Dollar Budgets, optimising cost-to-serve, improving labour efficiency, and delivering financial results while maintaining service levels and compliance.
- Orchestrated Seamless Production & Distribution Planning by strengthening coordination with QA, Supply Planning, Procurement and Manufacturing, ensuring DIFOT performance and minimising bottlenecks.
- Led Continuous Improvement Initiatives, including root-cause investigations, process mapping, LEAN / 5S activities, and resource optimisation projects to improve throughput, reduce waste, and enhance operational performance.
- Oversaw Secure Management of High-Value & Controlled Stock, including receiving, batch control, quarantine, sampling, storage, internal transfers, and compliant dispatch under strict GMP and chain-of-custody requirements.
- Strengthened Supply Chain Controls using data-driven KPIs, dashboards, and operational reporting to improve visibility, decision-making, and business performance.
Warehouse Assistant Manager
Matt Blatt Warehouse and Distribution Centre
Regents park, Australia
12.2011 - 06.2020
- Directed End-to-End Inbound & Outbound Operations, strengthening accuracy, pick/pack performance, and delivery turnaround while supporting national store and online fulfilment.
- Led & Developed Warehouse Staff, optimising daily workflow, labour allocation, and productivity through hands-on leadership and continuous coaching.
- Managed FCL Container Booking & Scheduling, coordinating with carriers and suppliers to ensure on-time arrivals, efficient unloading, and minimal demurrage or delays.
- Maintained High Quality Standards by conducting detailed product inspections, identifying defects, and implementing corrective actions to reduce returns and improve customer satisfaction.
- Championed Safety & Engagement by running regular toolbox talks, reinforcing WHS compliance, and fostering a collaborative and proactive safety culture.
- Improved Warehouse Efficiency by streamlining receiving, put-away, and dispatch processes, reducing handling time and enhancing inventory accuracy.
- Supported Inventory Control Activities, assisting with stock counts, variance investigations, and system updates to maintain reliable stock integrity.
Education
Graduate Bachelor degree - Procurement and Supply
12.2004
Skills
- GMP and HACCP
- Inventory management
- Team leadership
- Project management
- Budget control
- Operations management
- Safety management
- Logistics and warehousing
- Change management
- Compliance and regulatory standards
- Quality assurance
- Continuous improvement strategies
- Operational leadership
References
- Xin Wang, GMP PHARMACEUTICALS, xin.w@gmp.com.au, 0451 789 883
- Gizel Matta, GMP PHARMACEUTICALS, gizel.m@gmp.com.au, 0403 428 373
Certification
Workplace Health and Safety at Pinnacle
Timeline
Head of Operations - The Entourage Effect
05.2025 - Current
Warehouse Operations manager - GMP Pharmaceuticals
06.2020 - 01.2025
Warehouse Assistant Manager - Matt Blatt Warehouse and Distribution Centre
12.2011 - 06.2020
Hyecheon University - Graduate Bachelor degree, Procurement and Supply