Jongwon LIM
Strathfield,New South Wales
Summary
Knowledgeable senior specialist with deep expertise the field and offering several years of experience in the field sector. Adept at building and leading teams of specialists in daily operations. Resourceful Senior Specialist recognized for productivity and efficiency in task completion. Specialize in strategic planning, project management, and data analysis. Excel in communication, problem-solving, and leadership to drive team success. Committed to delivering high-quality results in fast-paced environments. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Infrastructure Operation Senior Specialist
Westpac Bank Group
Kogarah, New South Wales
10.2022 - Current
- Assisted in implementing new processes to streamline operational workflows and efficiency.
- Provided technical support and guidance to junior specialists.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Reported information and presented to business leaders for decision-making, solutions, and improvements.
- Analyzed complex problems and identified effective solutions.
- Developed training materials for new staff members regarding relevant topics.
- Reviewed processes and procedures to identify areas of improvement.
- Solved technical issues by troubleshooting, resolving and documenting service tickets.
- Implemented best practices in the use of tools and technologies related to project management.
Desktop Support Engineer
Peoplebank Australia Limited
Sydney, New South Wales
03.2013 - 09.2022
- Provided technical support for hardware and software issues across various user environments.
- Managed installation and configuration of desktop systems and peripheral devices.
- Diagnosed and resolved network connectivity problems for end-users promptly.
- Collaborated with team members to improve IT support processes and workflows.
- Trained new staff on desktop support protocols and customer service best practices.
- Maintained inventory of IT equipment and ensured proper asset management procedures.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Maintained inventory of all equipment, software licenses and warranties.
- Participated in IT projects related to desktop support services.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Hongik University
Seoul South Of Korea08-2020
Master of Science - Internetworking
University of Technology Sydney
Sydney, NSW09-2009
Skills
- Technical support
- Process improvement
- Project management
- Network troubleshooting
- Asset management
- User training
Timeline
Infrastructure Operation Senior Specialist
Westpac Bank Group
10.2022 - Current
Desktop Support Engineer
Peoplebank Australia Limited
03.2013 - 09.2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
Hongik University
Master of Science - Internetworking
University of Technology Sydney
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