Summary
Overview
Work History
Education
Skills
Certification
Professional summary.
Affiliations
Timeline
Generic

Joni Farley

33 Patrick St, Portland,VIC

Summary

Dedicated professional with loads of experience in customer service, dealing with the public, time management & a team player. Offering a deep understanding of food safety, osha and health code requirements. Skilled cook with diverse experience including high-volume restaurants, cafes and catering services. Possess strong knowledge of food preparation techniques, menu development, and kitchen safety protocols.

Team-oriented professional with the ability to work efficiently under pressure while maintaining creativity and quality standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Cook/Customer Service Representative

Portland Aluminum Smelter
Portland Aluminum Smelter, Vic
03.2024 - Current
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Checked completed orders for correct quantity and quality.
  • Adhered to food safety standards when storing and preparing foods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Swimming Instructor

Portland YMCA
Portland, Vic
01.2018 - 01.2020
  • Maintained accurate records related to attendance, performance evaluations and other relevant information.
  • Demonstrated proper breathing techniques and meditation exercises.
  • Provided assistance to students with special needs, adapting teaching methods to meet individual requirements.
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Monitored participant behavior in order to ensure safety at all times.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Set up equipment and weights for use by class participants.
  • Taught basic rescue techniques to participants with varying skill levels.
  • Communicated effectively with parents about their child's progress in the program.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Recognized danger and reacted calmly to mitigate risk.
  • Monitored class participants for appropriate techniques to prevent injuries.

Coffee Barista

Kokopellies Ice Bar
Portland, Portland Vic
01.2008 - 06.2016
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Checked temperatures of coffee brewing equipment regularly.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.

Customer Service Manager

Farleys Funky Fashions [self employed]
Portland, Vic
01.2009 - 01.2014
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Online clothing/Markets

Beautician

Its ur Beauty Laser & Spa.
Portland, Vic
01.2004 - 01.2008
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Updated and maintained customer information records and beauty services provided.
  • Beautified customers by performing facials and waxing.
  • Scheduled appointments for clients over the phone or online booking systems.
  • Maintained cleanliness of salon equipment and supplies.

Bar & Bottleshop Attendant

The Royal Hotel
Portland , Vic
01.2002 - 01.2004
  • Delegated work to staff, setting priorities and goals.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

.

Bar Attendant

Portland Richmond Henty Hotel, CLUB 101
Portland, Vic
01.1999 - 01.2002
  • Complied with local and state liquor and food handling laws and regulations.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • Operated cash registers and handled money transactions accurately.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Followed all health codes set forth by local authorities regarding sanitation standards in food handling areas.

Education

First Aide Level 2
Warrnambool, VIC
01-2020

Swimming Instructor -

Portland YMCA
Hamilton, VIC
01-2018

Qualified Barrister
Portland, VIC
01-2009

Qualified Body Piercer -

Greensbourogh Body Piercing Studio.
Melbourne, VIC
01-2005

Beautician Cert 3

It's Your Laser Beauty & Therapy
Portland, & Hamilton VIC
01-2004

Certificate 4 -

Portland Richmond Henty Hotel CLUB 101
Portland, VIC
01-1999

Skills

  • Food safety standards
  • Customer Service
  • Strategic Sales Knowledge
  • Cook
  • Barrister
  • Problem solving
  • Staff training
  • Positive and professional
  • Hospitality and service industry background
  • OSHA

Certification

  • RSA/Food safety & handlers/Qualified Barista
  • Cert 4 Hospitality
  • Cert 3 Beauty/Body Piercer/Waxer
  • Qualified Swim instructor/First Aide level 2

Professional summary.

I'm highly motivated with loads of customer service experience. I'm punctual, loyal and im a quick learner. I always strive to provide a high quality service for customers & guests for a superior experience with a positive attitude. I believe i have an infectious personality with excellent interpersonal & relationship building skills. Improving customer satisfaction & service is key. I absolutely love a challenge & I'm always willing to learn new rolls & responsibilities.

Affiliations

Horse riding, Walking my dogs & Basketball.

Timeline

Cook/Customer Service Representative

Portland Aluminum Smelter
03.2024 - Current

Swimming Instructor

Portland YMCA
01.2018 - 01.2020

Customer Service Manager

Farleys Funky Fashions [self employed]
01.2009 - 01.2014

Coffee Barista

Kokopellies Ice Bar
01.2008 - 06.2016

Beautician

Its ur Beauty Laser & Spa.
01.2004 - 01.2008

Bar & Bottleshop Attendant

The Royal Hotel
01.2002 - 01.2004

Bar Attendant

Portland Richmond Henty Hotel, CLUB 101
01.1999 - 01.2002

First Aide Level 2

Swimming Instructor -

Portland YMCA

Qualified Barrister

Qualified Body Piercer -

Greensbourogh Body Piercing Studio.

Beautician Cert 3

It's Your Laser Beauty & Therapy

Certificate 4 -

Portland Richmond Henty Hotel CLUB 101
Joni Farley