Jonine Hahn

• Managed client accounts and maintained strong relationships with key stakeholders.
• Developed insurance proposals tailored to client needs and preferences.
• Collaborated with underwriters to assess risk and finalize policy terms.
• Coordinated renewal processes to ensure timely coverage for clients.
• Provided expert guidance on insurance products to clients and team members.
• Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
• Provided timely responses to customer inquiries, complaints, or requests for information.
• Managed day-to-day client accounts, ensuring high levels of customer satisfaction.

• Royal Insurance (renewals and engineering dept).
• Phoenix Insurance (Reception and Claims)
• City Mutual Fire & General (Underwriting & Administration)
• Alexander Stenhouse (BIS) - HIA Construction
• Sedgwick Ltd, Melbourne - Construction.

The above roles consisted of basic insurance beginnings, building a wealth of knowledge over 30-plus years with both insurers and brokers.

• Managed client communications to ensure timely and accurate information exchange.
• Collaborated with underwriters to assess risk and finalize policy terms.
• Coordinated renewal processes to ensure timely coverage for clients.
• Provided expert guidance on insurance products to clients and team members.
• Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
• Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
• Managed the claims process from lodgement to settlement.

• Managed client accounts, ensuring satisfaction and retention of services.
• Developed tailored insurance solutions based on client needs and risk assessments.
• Collaborated with underwriters to negotiate policy terms and coverage limits.
• Facilitated communication between clients and insurance carriers for claims processing.
• Conducted regular account reviews to identify new opportunities for clients.
• Managed multiple accounts simultaneously while meeting deadlines.
• Acted as main point of contact in matters relating to client concerns and needs.
• Maintained accurate records of all customer interactions in the CRM system.
• Renewed existing accounts by building relationships with clients.
• Ensured compliance with industry regulations when dealing with clients. Commenced with