JONISHA SHRESTHA
Mayfield,Australia
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards.
Experienced in leading and supervising operational and sales teams.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
Cafe Owner
Family Business
10.2023 - Current
- Mentored and trained employees to improve performance and encourage professional growth.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
- Trained and motivated employees to perform daily business functions.
- Motivated staff to perform at peak efficiency and quality.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Disability Support Worker
The Co-Group
12.2022 - 11.2024
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept accurate records for client files and handled related paperwork
- Adhered to company requirements for patient interactions and care standards
- Kept detailed daily logs with care actions, patient behaviors and incidents
- Drove clients safely to social activities and appointments
- Maintained safety with tidy, clean and hazard-free home environments
- Checked medication schedules and patient needs to enforce medication administration standards team-wide
- Provided high level of physical support by lifting, adjusting and moving clients
- Monitored client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed
- Designed individualized plans detailing daily activities and needs for patients
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
Aged Care Worker
Allambie Heights Village
07.2016 - 10.2023
- Remained alert to problems or health issues of clients and competently responded
- Planned, prepared and served meals and snacks according to prescribed diets
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Determined specific needs and provided most appropriate level of services for patient well-being
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Documented residents' mental status, sleep and eating patterns in medical record books
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Monitored and assisted residents through individual service plans
- Scheduled and accompanied clients to medical appointments
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Provided safe mobility support to help patients move around personal and public spaces
- Assisted patients with self-administered medications
- Conferred with supervisor to discuss patient condition and medical care
- Maintained frequent supervision of residents unable to call for assistance
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Entertained, conversed and read aloud to keep patients mentally alert
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Barista
Endeavour Cafe And Ice Cream
08.2019 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment with consistently positive customer satisfaction scores
- Created wide variety of hot and cold drinks in average shift, and maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Engendered customer loyalty by remembering personal preferences and allergy information
- Maintained regular and consistent attendance and punctuality
- Constantly expanded personal knowledge of coffee styles and varieties
- Trained new employees in groups and in one-on-one scenarios
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Educated coworkers and customers about new products
- Completed over successful daily cash audits to correctly balance drawers at end of each shift
- Set and achieved goals for professional development and advancement
Education
Assistance Agent Course - Realestate
Real Training Academy
383-385 Church Street, Parramatta10-2024
FIRST AID -
THE VICTORIAN CENTRE FOR TRAINING AND DEVELOPMENT
Rockdale, NSW01.2023
CPR -
THE VICTORIAN CENTRE FOR TRAINING AND DEVELOPMENT
Rockdale, NSW01.2023
Bachelor Of Professional Accounting - Accounting
Holmes Institute
08.2022
Certificate III in Ageing Support - Aged Care
Nurse Training Australia
Burwood, NSW07.2016
Certificate IV in Ageing Support - Aged Care
NURSE Training Australia
Burwood, NSW07.2016
Skills
- Employee scheduling
- Sales and marketing
- Teamwork
- Problem-solving
- Reliable and responsible
- Local marketing
- Staff hiring
- Verbal and written communication
- Relationship building
- Customer relations
- Quality management systems
- Staff management
- Strategic planning
- Sales leadership
- Sales strategy development
- Business management
- Marketing
- Cost reduction
References
Bishal Ghimire
The Kent Hotel
Head Chef
0466716418
Ayusha Shakya
The Glory Cafe and Eatery
Manager
0447088465
Timeline
Cafe Owner
Family Business
10.2023 - Current
Disability Support Worker
The Co-Group
12.2022 - 11.2024
Barista
Endeavour Cafe And Ice Cream
08.2019 - 08.2023
Aged Care Worker
Allambie Heights Village
07.2016 - 10.2023
FIRST AID -
THE VICTORIAN CENTRE FOR TRAINING AND DEVELOPMENT
CPR -
THE VICTORIAN CENTRE FOR TRAINING AND DEVELOPMENT
Bachelor Of Professional Accounting - Accounting
Holmes Institute
Certificate III in Ageing Support - Aged Care
Nurse Training Australia
Certificate IV in Ageing Support - Aged Care
NURSE Training Australia
Assistance Agent Course - Realestate
Real Training Academy
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