Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jonnine Fazio

Greenwood

Summary

Dedicated Aviation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in X-ray Screening , also conducting close personal searches and identification measures.

Hardworking team orientated player with ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Aviation Protection Officer

ISS Facility Services
06.2022 - Current
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Aviation Protection Officers.
  • Managed challenging situations calmly and professionally, deescalating conflicts as necessary to maintain order within the airport setting.
  • Enhanced airport security by conducting thorough passenger and luggage screenings.
  • Utilized advanced technology tools for efficient monitoring and detection of potential threats within the airport facility.
  • Provided timely assistance during emergency situations, following established protocols for evacuation or lockdown procedures when required.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Maintained professional demeanor while interacting with passengers, providing clear communication during security procedures.
  • Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.

Store Manager

Suzanne Grae
07.2018 - 06.2022
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed weekly profit and loss performance reports.
  • Analyzed and interpreted store trends to facilitate planning.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing and encouraging use of new skills.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Concessional Manager

Nine West
10.2016 - 06.2018
  • Promoted from Sales Associate to Concessional Manager within 7 months of starting with Nine West.
  • Managed staff of 5 sales associates.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Reported to area manager regarding all store and staff issues.
  • Completed profit and loss budget reports.
  • Generated repeat business through exceptional customer service.
  • Trained and developed new associates on POS system and key sales tactics.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Contacted other store locations to determine merchandise availability.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Lead our team and contributed to success by exceeding last season sales goals/Budget by 4%.
  • Promptly resolved all customer requests, questions and complaints.
  • Managed day-to-day staffing and handled rosters for all store employees.
  • Consistently hitting and exceeded sales budgets
  • Communicated regularly with , area manager for support and strategic planning aiming for sales targets.
  • Followed merchandising guidelines to present visually

Cook/Kitchen hand

Glen Forrest Gourmet
04.2008 - 08.2016
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
  • Ordered and received bakery products and supplies.
  • Practiced safe food handling procedures at all times.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Promptly reported any maintenance and repair issues to owner.
  • Mixed dough, and cakes, and performed all baking duties.
  •  Managed 3 staff and maintained appropriate staffing levels throughout shifts.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of new products.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Education

Balcatta SHS
Balcatta, WA
12.1980

Skills

  • Customer service focus
  • Relationship building
  • Flexible schedule
  • Professional demeanor
  • Multi-tasking strength
  • Up selling techniques
  • Skilled problem solver
  • Self-motivated
  • Team leadership
  • High energy
  • Fashion styling
  • Quality control
  • Exceptional organizational skill
  • Computer literate
  • Budgeting and finance
  • Passenger Screening
  • Incident Investigation

Accomplishments

    Bernadette Campbell : Perth Airport Supervisor : Mobile : 0467070614

    Vivian Wyatt : Business Proprietor / Glen Forrest Gourmet

    Mobile : 0437198394

    Louise Hardegan : Manager Suzanne Grae

    Mobile : 0400114409

    Michelle Sullivan : Area Manager for Midas Shoes , Former Area Manager Nine West .

    Mobile : 0499333289

Timeline

Aviation Protection Officer

ISS Facility Services
06.2022 - Current

Store Manager

Suzanne Grae
07.2018 - 06.2022

Concessional Manager

Nine West
10.2016 - 06.2018

Cook/Kitchen hand

Glen Forrest Gourmet
04.2008 - 08.2016

Balcatta SHS

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Jonnine Fazio