Jonny Marshall
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Managing Director, Sales & Project Marketing
Ken Guy Buderim
12.2021 - Current
- Boutique Sunshine Coast Real Estate agency specialising in projects, prestige, and rural.
- Manage a team of four sales agents, Marketing Manager, Accounts Payable and Finance.
- Set company sales targets and objectives, drive high performance team culture.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time and costs.
- Worked closely with organisational leadership and board of directors to guide operational strategy.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Negotiated new annual contracts and service agreements with vendors.
- Gross business trading between $1,500,000 - $1,700,000
- Individual sales results Gross Commission Income (GCI): 2022 = $341,000, 2023 = $384,277
- Current key residential projects include Horizons Peak, Woombye ($22,000,000) & Windsor Park, Burnside ($33,974,000)
Sales & Project Marketing
Ken Guy Buderim
06.2018 - 12.2021
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Individual sale results Gross Commission Income (GCI): 2019 = $145,374, 2020 = $217,026 & 2021 = $715,000
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilised CRM software to manage customer accounts and track performance metrics.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Founding Director
Banana Life Pty Ltd
09.2012 - 06.2018
- Founded a travel company as a Sole Director/ operator focusing on the International Student market.
- Reached scale within travel and expanded into corporate events.
- Leveraged similar concepts from the travel business and transitioned into corporate events, delivering over 100 + events per year.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Secured a Licensee Agreement with US based Tech Company to deliver even greater scale to events.
Recruitment Consultant
Stellar Recruitment
01.2011 - 02.2012
- Specialising in the NSW coal region in production (supervisor to management)
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
Senior Customer Service Consultant
Suncorp Bank
12.2007 - 10.2010
- Managed a team of 18 consultants within Wealth Management service department.
- Key liaison with backend processing team and finance brokers.
- Set team KPI's, managed performance and reported to Executive Management.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviours to achieve maximum productivity.
Education
Bachelor of Business - International Business
Queensland University of Technology
Brisbane, QLD11.2006
Skills
- Sales Leadership
- Recruitment Strategies
- Mentoring and Training
- Channel Development
- Sales Team Training
- Client Relationship Management
- Contract Negotiations
- Project Marketing & Management
- Strategic Planning
- Business Administration
- Business Development
- Team Collaboration
- Budget Management
- Employment Law
- Staff Management
- Account Management
- Operations Management
- Budget Development
- Client Relationships
- Financial Management
- Business Planning
- Social Media Marketing
Accomplishments
- Successfully launched The Pines, Palmwoods - 71 Lot Land subdivision and sold out within 6 months.
- Successfully Launched Windsor Park, Burnside in 2022 - 68 Lot Land subdivision.
- RER Network "Agent Achiever of the Year" 2021.
- RER Network "Best Digital Marketing" 2020.
Certification
- Licensed Real Estate Agent
- Certificate IV in Small Business Management
Timeline
Managing Director, Sales & Project Marketing
Ken Guy Buderim
12.2021 - Current
Sales & Project Marketing
Ken Guy Buderim
06.2018 - 12.2021
Founding Director
Banana Life Pty Ltd
09.2012 - 06.2018
Recruitment Consultant
Stellar Recruitment
01.2011 - 02.2012
Senior Customer Service Consultant
Suncorp Bank
12.2007 - 10.2010
Bachelor of Business - International Business
Queensland University of Technology
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