Summary
Overview
Work History
Education
Skills
Timeline
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JONNY SHERIDAN

Palmview

Summary

Passionate, confident, and driven young professional from Norfolk Island with strong communication, teamwork, and leadership abilities. Experienced across diverse workplaces and community roles, I consistently bring authenticity, efficiency, and a strong work ethic to every task. Organized, adaptable, and dedicated to delivering the best outcomes in any situation.

Overview

7
7
years of professional experience

Work History

Insurance Broker

First Class Insurance Solutions
03.2024 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Called potential clients to set up appointments according to mutual availability.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Sold Domestic and Commercial insurance policies to new and existing customers.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

Disability support work

Saircare support
02.2023 - 06.2023
  • Worked with male teenage participants
  • Provided assistance with all daily activities
  • Assistance with personal cares, food preparation
  • Engaged with participants through their personal interests
  • Mandatory reporting after each shift
  • Maintained a safe and controlled environment for the participants and the support workers

Disability support work

LIFEST health
09.2022 - 02.2023
  • Carried out shift work including Ability to Multitask active night shifts
  • Performed personal cares including; Peg feed, Oral feed, and hygiene cares
  • Managed and tracked all information of the Ability to Work Under client using shift reports, tables of behavior and pain scales
  • Used hoist Pressure and several wheel chairs for accessibility and activities

Head waiter

Bowling club bistro
06.2018 - 02.2022
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation

School holiday program worker

NI Connect
04.2021 - 10.2021
  • Assisted children in development of social, communication and problem-solving skills
  • Used positive reinforcement and behaviour modelling to instil discipline in children
  • Communicated with children's parents or guardians about daily activities, behaviours and related issues
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities
  • Provided nurturing and appropriate environment for children ranging in age from 5 to 12 years old

Education

Year 12 -

Norfolk island central school
12.2021

Skills

  • Teamwork
  • Adaptability
  • Fast Learner
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Communication Skills
  • Computer Skills
  • Customer Service
  • Leadership Skills
  • Positive Work Ethic
  • Interpersonal Skills
  • Organizational Skills
  • Proactive team player
  • Excellent communication skills

Timeline

Insurance Broker

First Class Insurance Solutions
03.2024 - Current

Disability support work

Saircare support
02.2023 - 06.2023

Disability support work

LIFEST health
09.2022 - 02.2023

School holiday program worker

NI Connect
04.2021 - 10.2021

Head waiter

Bowling club bistro
06.2018 - 02.2022

Year 12 -

Norfolk island central school

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JONNY SHERIDAN