JONNY SHERIDAN
Palmview
Summary
Passionate, confident, and driven young professional from Norfolk Island with strong communication, teamwork, and leadership abilities. Experienced across diverse workplaces and community roles, I consistently bring authenticity, efficiency, and a strong work ethic to every task. Organized, adaptable, and dedicated to delivering the best outcomes in any situation.
Overview
7
7
years of professional experience
Work History
Insurance Broker
First Class Insurance Solutions
Maroochydore, QLD
03.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Called potential clients to set up appointments according to mutual availability.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Sold Domestic and Commercial insurance policies to new and existing customers.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Disability support work
Saircare support
Sunshine Coast, Australia
02.2023 - 06.2023
- Worked with male teenage participants
- Provided assistance with all daily activities
- Assistance with personal cares, food preparation
- Engaged with participants through their personal interests
- Mandatory reporting after each shift
- Maintained a safe and controlled environment for the participants and the support workers
Disability support work
LIFEST health
Sunshine Coast, Australia
09.2022 - 02.2023
- Carried out shift work including Ability to Multitask active night shifts
- Performed personal cares including; Peg feed, Oral feed, and hygiene cares
- Managed and tracked all information of the Ability to Work Under client using shift reports, tables of behavior and pain scales
- Used hoist Pressure and several wheel chairs for accessibility and activities
Head waiter
Bowling club bistro
Norfolk, Australia
06.2018 - 02.2022
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Cleaned dishes with detergent, rinsing and sanitizing chemicals
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
School holiday program worker
NI Connect
Norfolk Island, Australia
04.2021 - 10.2021
- Assisted children in development of social, communication and problem-solving skills
- Used positive reinforcement and behaviour modelling to instil discipline in children
- Communicated with children's parents or guardians about daily activities, behaviours and related issues
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities
- Provided nurturing and appropriate environment for children ranging in age from 5 to 12 years old
Education
Year 12 -
Norfolk island central school
12.2021
Skills
- Teamwork
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Computer Skills
- Customer Service
- Leadership Skills
- Positive Work Ethic
- Interpersonal Skills
- Organizational Skills
- Proactive team player
- Excellent communication skills
Timeline
Insurance Broker
First Class Insurance Solutions
03.2024 - Current
Disability support work
Saircare support
02.2023 - 06.2023
Disability support work
LIFEST health
09.2022 - 02.2023
School holiday program worker
NI Connect
04.2021 - 10.2021
Head waiter
Bowling club bistro
06.2018 - 02.2022
Year 12 -
Norfolk island central school