Jonathan Palmieri

• Performed comprehensive restoration services: Conducted water extraction, decontamination, content pack-outs, and urgent mitigation for water and fire damage, specializing in disaster recovery during interstate and state emergencies, including floods in Port Macquarie (NSW), Gold Coast, Brisbane, Townsville (QLD), Shepparton, Echuca, and Maribyrnong (VIC).
• Experienced total loss and major loss claims: Assessed severely damaged properties, ensuring thorough evaluations and efficient resolutions, while meeting insured individuals on-site to address complaints, listen to concerns, and provide customized solutions to restore confidence and satisfaction. Collaborated with insurance assessors, builders, property managers and hygienists to discuss complex claims and determine optimal restoration strategies.
• Restored structures and contents: Executed detailed restoration of properties, their contents and electronics to pre-loss condition, implementing advanced drying techniques, handling thorough inventory lists, and directing trades on required works on high quality outcomes.
• Managed logistics and delivery: Delivered critical items such as equipment, consumables, and vehicles to designated areas, showcasing strong organizational and logistical skills vital for emergency response operations.
• Adapted to challenging environments: Worked away from home for extended periods across multiple regions, demonstrating flexibility, resilience, and a commitment to meeting client needs in diverse, high-pressure locations.
• Conducted property inspections: Performed thorough assessments of damaged properties, prepared detailed reports to define project scopes, and met with insured individuals on-site to explain restoration processes, address complaints, and deliver tailored solutions.
• Demonstrated flexibility and urgency: Responded to on-call emergencies, traveled interstate, and managed time effectively under pressure to meet critical deadlines in fast paced scenarios.
• Ensured safety and compliance: Adhered to company policies and quality procedures, maintaining a secure work environment while delivering timely communication through regular job updates and detailed reports.
• Collected and organized data: Gathered and inputted information into digital systems to track and report restoration work accurately, while coaching technicians to enhance their performance and efficiency.
• Evaluated feedback and educated staff: Assessed customer needs and staff contributions to recommend process improvements, and aligned teams with organizational goals through training and safety programs to foster success.

Audit Planning and Execution

• Planned and executed audits and follow-up audits at appropriate intervals to ensure compliance and continuous improvement.
• Followed established auditing processes to meet internal and regulatory requirements, maintaining consistency and accuracy.
• Coordinated with staff to gather essential data for thorough audits.
• Adapted plans and schedules to meet changing priorities, resources, and workload demands, ensuring project success.

Data Management and Analysis

• Entered data into software for analysis, enabling accurate tracking and reporting.
• Managed cost analysis by adding and verifying costings for insurance claims, ensuring financial precision.
• Prepared detailed audit reports for management review, highlighting key findings, recommendations, and trends.
• Identified and rectified missing information in national reports, improving documentation quality.
• Analyzed trends and areas for improvement to enhance operational efficiency.

Training and Communication

• Assisted in training interstate staff on best practices to standardize processes across locations.
• Explained on-site restoration works to team members, promoting clear understanding and collaboration.
• Communicated effectively with auditee staff to obtain critical audit information, ensuring seamless operations.
• Conducted follow-up calls with workers to verify report accuracy maintaining high standards.

Workflow Management

• Self-managed workflow while working from home, demonstrating independence and adaptability in a remote setting.
• Coordinated and implemented auditing projects, preparing them for evaluation with a focus on quality outcomes.
• Processed technical concepts confidently, using analytical skills and experience to solve problems efficiently.

• Performed carpentry for domestic, light commercial, and renovation projects, adapting skills to diverse settings and client needs.
• Constructed wall and roof framing, delivering precise and structural support for residential and commercial builds.
• Installed fencing, cladding, and weatherboards, enhancing exterior functionality and design with high-quality finishes.
• Executed commercial fix tasks, applying advanced techniques to meet the unique demands of commercial construction.
• Carried out demolition work, efficiently clearing sites while maintaining safety and project timelines.
• Completed lock-up stages, securing properties with temporary installations to protect against weather and access.
• Repaired defects in finished projects, ensuring top standards of quality and client satisfaction.
• Fitted skirting and assisted with hanging doors, contributing to polished interior details and seamless installations.

• Interpreted specifications, construction drawings, and plans to ensure accurate task execution and precise project implementation.
• Specialized in foundations, framing (wall and roof), and finish carpentry, demonstrating expertise across key disciplines.
• Proficient in reading, marking out plans, and using power and manual tools to meet precise project specifications.
• Provided own tools and managed inventory of tools, supplies, and equipment, ensuring preparedness and availability for ongoing and upcoming projects.
• Installed building structures, trim, flooring, window frames, doors, and countertops, delivering high-quality craftsmanship.
• Hung custom doors and frames, and repaired damaged doors, windows, and structures to restore functionality and durability.
• Assisted with the movement of materials and equipment to job sites, supporting efficient workflow and project timelines.
• Planned and executed work with proper tools and materials to maximize productivity and meet project deadlines.

• Maximized guest retention by swiftly resolving issues and providing top-tier service through professional greetings, vehicle prep, and follow-up via email and phone, while using mystery shopper feedback and surveys to enhance quality.
• Boosted sales by building strong guest relationships, applying strategic business tactics, suggesting process improvements, and leveraging up-selling, all while delivering personalized service with respect for each guest.
• Delivered tailored product support by keeping up with innovations through ongoing training, offering expert advice, and creating customized solutions to meet guest needs and drive sales.
• Managed the full sales process from initial contact to long-term follow-up, cultivating a loyal guest database and enhancing retention through efficient, streamlined operations.
• Met sales targets by achieving company goals, tracking progress in an online guest database, and growing a diverse sales portfolio with data driven strategies.
• Engaged guests verbal, email, phone, and text to build relationships, support retention, and expand sales, ensuring clear and respectful communication.
• Collaborated with teams to hit monthly retention goals and trained new hires on guest service, money handling, and organization, applying the Toyota Way to foster continuous improvement and respect for all team members.
• Negotiated and closed deals by discussing pricing, terms, and service options, converting casual guests into loyal ones with informed product knowledge and transparent, fair dealings.
• Stayed competitive by tracking market trends and competitor actions, refining sales tactics, and identifying growth opportunities with existing guests through a focus on ongoing improvement.
• Supported marketing and brand growth by contributing to events, promoting the brand, and expanding the client base, earning guest trust with a professional approach and respect for all.

• Delivered exceptional customer service: Managed expectations, resolved queries and complaints promptly, and fostered relationships through follow-up calls and professional greetings to ensure satisfaction and repeat business.
• Drove sales growth: Supported client acquisition, sold vehicles, assisted senior salesmen, and conducted market research to inform strategies and promote cross-selling.
• Enhanced customer satisfaction: Identified needs, provided tailored product information and technical support, and followed up on inquiries to meet sales targets and ensure informed decisions.
• Refined sales approaches: Monitored competitor activities and pricing strategies, and participated in sales meetings and presentations to strengthen sales expertise.
• Managed financial and operational tasks: Processed payments accurately, maintained precise financial records, and ensured premises security by opening and closing the dealership.
• Ensured operational efficiency: Completed daily vehicle inspections, maintained yard and premises to high standards, and operated delivery vehicles safely to support seamless operations.
• Maintained accurate sales and customer records: Supported data integrity and operational efficiency through detailed record-keeping.
• Built industry networks: Liaised professionally with customers and clients via email, phone, and in-person to expand connections and rapport.
• Demonstrated strong communication skills: Set up appointments and engaged customers effectively to drive sales and service quality.
• Managed online advertising: Photographed vehicles and uploaded content to promote sales and attract buyers, enhancing the dealership’s online presence.