Albert Park
Victoria,VIC
Summary
Motivated professional with successful experience in customer service and sales. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
Converse Australia
06.2022 - Current
- Opening and Closing Of The Store, Cash Handling, Stock Intake, Weekly Admin, End Of Month Admin, Customer Service
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Assisted in setting up displays for promotional items.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Informed customers of current sales promotions and discounts.
- Resolved customer complaints in a professional manner.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Provided support to colleagues in order to ensure smooth running of operations.
- Helped maintain the security of the store by monitoring suspicious activities.
- Organized backroom storage areas for efficient product retrieval.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Initiated friendly conversation with customers to determine level of assistance required.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Assistant Manager
Vinnies Ringwood
12.2021 - 06.2022
- Team Management, Stock Intake, Cash Handling and Banking, Opening and Closing Of The Store, Training & Managing Volunteers
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Assistant / Customer Service
Salvos Moorabbin
01.2021 - 06.2021
- Front Of Store Management, Merchandising, Production Processing – Accepting Donations, Sorting & Pricing Donations
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Customer Service Representative
Savers Ringwood
01.2017 - 12.2020
- Assisting Customers, Occasional Managerial responsibility, Registers, Keeping the store clean, Manning change rooms, Organizing stock and return items to racks
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
ABA Therapist
Savers Ringwood
12.2017 - 03.2018
- Implement the use of PECS, Fine and Gross Motor skills, Oral skills – Sounds and simple words, Implement behavior plan, targeting specific negative behaviors, Task Completion, Attend goal setting and review meetings with care team, Therapy in the home environment and clinical setting
Education
Completed coursework towards Yr 12 VCE -
Box Hill Institute
Completed coursework towards Cert III in Early Childhood Education and Care -
Institute of Training & Further Education
Completed coursework towards HLTAID004: Provide an Emergency First Aid Response in an Education and Care Setting -
Institute of Training & Further Education
Skills
- Cash Handling
- Cash Register Operation
- POS Terminal Operation
- Visual Merchandising
Other
Dogs For Kids with Disabilities Volunteer work fostering dogs and training both companion dogs and assistance dogs.
References
- Tony Penton, 0414 538 532
- Tracey Stevenson, 0435 759 176
- Chris Innis, 0413 070 986
- Eva Braunegg, 0402 859 732
- Helen Tamme, 0438 709 020
Timeline
Retail Sales Assistant
Converse Australia
06.2022 - Current
Assistant Manager
Vinnies Ringwood
12.2021 - 06.2022
Sales Assistant / Customer Service
Salvos Moorabbin
01.2021 - 06.2021
ABA Therapist
Savers Ringwood
12.2017 - 03.2018
Customer Service Representative
Savers Ringwood
01.2017 - 12.2020
Completed coursework towards Yr 12 VCE -
Box Hill Institute
Completed coursework towards Cert III in Early Childhood Education and Care -
Institute of Training & Further Education
Completed coursework towards HLTAID004: Provide an Emergency First Aid Response in an Education and Care Setting -
Institute of Training & Further Education
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