JOPE MOCEVAKACA
Lautoka, Fiji,Fiji Island
Summary
Dynamic Technical Assistant with proven expertise at the Water Authority of Fiji, excelling in hardware troubleshooting and project coordination. Adept at enhancing operational efficiency through innovative solutions and effective communication. Recognized for delivering exceptional customer support and driving successful systems implementation, ensuring optimal performance and reliability in technical environments.
Overview
11
11
years of professional experience
Work History
Technical Assistant
Water Authority of Fiji
11.2014 - Current
- Resolved customer complaints via phone or email in a timely manner.
- Provided technical support to users by troubleshooting hardware and software issues.
- Monitored server performance levels to run applications optimally.
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Maintained accurate records of all repairs performed on computers.
- Participated in research and development projects, contributing technical expertise.
- Assisted in the design and implementation of technical solutions.
- Developed and executed small projects to improve operation and efficiency.
- Collaborated with engineers and technicians on technical problem-solving.
- Coordinated and supported the implementation of new systems and technologies.
- Managed inventory of technical supplies and equipment, ensuring availability.
- Supported network administration tasks, including setup and maintenance.
- Coordinated technical project tasks, ensuring timely completion.
- Assisted in the preparation and delivery of technical training sessions.
- Conducted quality assurance tests on new software and hardware.
- Monitored and maintained technical equipment, performing regular checks and updates.
- Provided customer and end-user support, resolving technical issues efficiently.
- Facilitated communication between technical and non-technical stakeholders.
- Assisted in the development and maintenance of databases and software applications.
- Compiled and analyzed technical data for project reports and presentations.
- Provided technical support and troubleshooting assistance to team members and clients.
- Participated in meetings, providing technical insights and updates.
- Tested components, assemblies and systems to diagnose problems.
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
- Provided technical direction and training to other technologists.
- Drafted calibrating and operating procedures based upon knowledge of product and testing equipment.
- Recommended corrective and preventive actions to boost product reliability.
- Maintained safety by verifying compliance and assuring proper factory testing.
- Built prototype units for testing and experimentation.
- Performed basic calculations and tabulations of technical data.
- Improved and refined methods, process steps or procedures and implemented changes.
- Used equipment, techniques and tools for task completion.
- Gathered and evaluated data for validity, accuracy and completeness.
- Produced and maintained accurate design documentation.
- Supported activities to maintain equipment in reliable condition.
- Calculated target ranges and noted real-time propagation changes.
- Established test techniques for new products during development and resolved product or equipment problems.
- Executed root cause analysis to improve yield and reliability.
- Conducted tests and experiments with new materials, equipment and processes.
- Provided commander with reports on depth, range and target situations and calculated maneuvers for interdiction.
- Created sketches and marked up drawings to show changes occurred.
- Maintained communications and information security levels and observed appropriate security level requirements.
Education
Nabua Secondary School -
Nabua Secondary School
Rishikul Sanatan College -
Rishikul Sanatan College
Trade Certificate IV - Plant Maintenance
Fiji National University
Skills
- Hardware troubleshooting
- Technical support
- Software installation
- Quality assurance
- Customer relationship management
- Project coordination
- Systems implementation
- Technical documentation
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Product research
- Technical guidance
- Diagnostics procedures
- Computer maintenance
- System administration
- Operations support
- Administrative skills
- Tech support
- Technical diagnosis
- Equipment management
- Documentation proficiency
- Database management
- Document processing
- Logistics
- Mechanical skills
- Customer or student assistance
- Media and recording options
- Reference catalog maintenance
Accomplishments
- Form Captain 2001
- President Kilikali Methodist Church Youth Fellowship
Professional Details
Water Authority of Fiji, Technical Assistant, 11/01/14, Present
Contact
(679) 9127601, mocevakacajope@gmail.com
References
- Mr. Viliame Tawake, Supervisor, Tamavua Treatment Plant, Water Authority of Fiji, v.tawake@waf.com.fj, 9104280
- Mr. Roger Nayacalevu, Team Leader, Water Treatment Plant, Water Authority of Fiji, Suva, roger.laqere@waf.com.fj, 9104909
Hobbies and Interests
- Taking Challenges
- Team work
- Reading Novels
- Attending Church Activities
- Helping others
- Spending time with my family
Academic Results - Fiji National University
200 / 400, 410 / 600
Personal Information
- Father's Name: Sukulu Senirosi
- Date of Birth: 07/16/86
- Nationality: Fijian
- Marital Status: Married
Timeline
Technical Assistant
Water Authority of Fiji
11.2014 - Current
Nabua Secondary School -
Nabua Secondary School
Rishikul Sanatan College -
Rishikul Sanatan College
Trade Certificate IV - Plant Maintenance
Fiji National University