Jordan Anderson
Darwin ,Nt
Summary
Dynamic leader with a proven track record at Neptune Security, adept in report writing and proficiency in de-escalation tactics. Excelled in enhancing team performance and safety protocols, significantly improving incident response efficiency. Demonstrates exceptional ability to learn quickly and foster strong customer relationships, ensuring a secure and positive environment.
I've never struggled with a challenge or dead lines meeting all with my head up high and a smile.
I have personally wrote the standard operating procedures handbook for all the staff I managed at Gateway. Ensuring all training is done on time and without issue, I take pride in how well my staff are trained and see to it that they have the necessary knowledge and skills needed to be successful.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Manager
Neptune Security
Darwin, NT
01.2021 - Current
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
Security Supervisor
Assetlink
Darwin, NT
10.2019 - 01.2021
I was working with Assetlink at Gateway Shopping centre for about a year before being call upon to become the 2IC. I studied under my supervisor at the time for about 3 months which lead to me becoming the Supervisor till the end of their contact in early 2021.
Sales Assistant
Puma
Clermont, QLD
02.2017 - 11.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Stock Keeper
IGA Supermarket
Clermont, QLD
02.2016 - 11.2017
- Optimized storage space utilization by rearranging merchandise according to size, weight, or frequency of use guidelines.
- Maintained accurate records of incoming shipments, ensuring seamless integration into the existing inventory system.
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Contributed to the continuous development of warehouse procedures by providing feedback on processes and suggesting areas for potential enhancement.
Education
Townsville State High School
Townsville, QLD11.2015
Skills
- Report Writing
- Incident Reports
- Safety and security procedures
- Safety and security regulations
- Fast learner
- Proficiency in de-escalation tactics
Accomplishments
I was promoted to supervisor in a short time due to my knowledge and understanding of what was required of someone at that level, shown in both security roles I have taken on being that of Neptune and Assetlink.
I thrive in the fast pace quick thinking situation required for anyone in the security industry and know there is always more to learn from others in the industry. I have strived to meet many people that have more experience in the industry learning the skills and knowledge that have accumulated over their years.
Certification
Multicultural awareness training
Certificate 2 in security operations
RSA + RSG
Timeline
Security Manager
Neptune Security
01.2021 - Current
Security Supervisor
Assetlink
10.2019 - 01.2021
Sales Assistant
Puma
02.2017 - 11.2018
Stock Keeper
IGA Supermarket
02.2016 - 11.2017
Townsville State High School