JORDAN BABOLKA
Armstrong Creek,VIC
Summary
Hardworking and personable, seeking a full-time position that offers professional challenges and career development. Highly proficient in building genuine and lasting relationships, adaptable, detail oriented and goal driven. Ready to leverage existing qualifications and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Manager
Transport Accident Commission
08.2021 - Current
- Achieve efficient, just and cost-effective injury recovery and independence outcomes for those injured in transport accidents
- Assess client needs through meaningful and authentic conversations to identify early their physical, emotional, psychological and social needs and ongoing support
- Take a client centred approach to develop a recovery plan to proactively manage the provision of medical, rehabilitation and life role services to support them to achieve their best life back on track outcomes.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Work proactively and collaboratively to influence and negotiate with key stakeholders, both internally and externally, to ensure clients are supported holistically and that the right support is offered at the right time.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Therapeutic Youth Worker
Uniting Communities, headspace
02.2018 - 08.2021
- Provided non-judgemental, confidential therapeutic support to young people aged 12-25 in the streams of mental health, education and vocation, physical health, and drug and alcohol
- Responsible for triage of duty calls and in-coming referrals - including prioritisation and pathway planning
- Conducted and interpreted bio-psycho-social and risk assessments, and implemented safety planning
- Developed and managed a youth volunteer group, including recruitment processes, stakeholder engagement, creation and oversight of delivery of educational presentations
- Developed and maintained strong relationships with internal and external stakeholders, services and community partners, and collaborated with parents, teachers, and health professionals
- Strict adherence to client confidentiality and privacy policies, Information Sharing Guidelines, and mandatory reporting requirements, as well as maintaining detailed and relevant case note documentation of all client-related interactions
- Both in-person and remote (digital/phone) service delivery
Case Manager
Re-Engage Youth Services, Independent Learning Centre
03.2016 - 02.2018
- Provided assertive, holistic case management support to disengaged and high-risk young people aged 16-25
- Achieved positive client outcomes by developing and implementing comprehensive case management plans - supporting young people to overcome barriers, and achieve goals relating to education, employment, mental/physical health, community engagement and housing
- Provided referrals to and coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Education
Bachelor of Psychological Sciences -
The University of Adelaide
01.2014
Year 12 SACE completion -
Grant High School
01.2010
Skills
- Experienced and natural ability to build genuine and professional relationships with clients, colleagues, and stakeholders
- Proficient in detailed, accurate, and timely case note documentation
- Outstanding written and verbal communication skills
- Excellent ability to exercise judgement
- Keen learner with creative problem solving skills and adaptability
- Thrive in a team environment, and equally effective and accountable when working independently
Certification
- Single Session Thinking. The Bouverie Training Centre (2021)
- Complete Communication Coach workshop. Complete Communication Coach (2018 & 2021)
- Skills Training in Dialectical Behaviour Therapy. Centre For Mental Health Education (2019)
- Foundations in Dialectical Behaviour Therapy. Centre For Mental Health Education (2019)
- ACT For Beginners. Psychwire(2019)
- Safe Environments For Children And Young People - Refresher (2019)
- DV-alert Indigenous workshop. Lifeline (2019)
- Recognise And Respond To Disclosures Of Rape And Sexual Assault. Yarrow Place. (2019)
- Understanding And Supporting The Needs Of People On The Spectrum. Autism SA (2018)
- Support The Family - Improve The Outcome workshop. Family Drug Support (2018)
- Narrative Practices Training. Narrative Practices Adelaide (2018)
- Single Session Family Consultation workshop. headspace Murray Bridge (2018)
- Safe Talk (Training in suicide alertness) (2017)
- Mental Health First Aid (2017)
- Coaching Young People For Success (2016)
- Restorative Practise (2016)
- Responding to Abuse and Neglect (2016)
- Child Safe Environments - Reporting Child Abuse and Neglect (2016)
- Applied Suicide Intervention Skills Training (2016)
Special Interests
I am actively involved in the fitness industry, competing in bodybuilding competitions, and also upskilling my knowledge by enrolling in a certificate 3 & 4 in fitness. This lifestyle in which I have found myself engrossed has had benefits in all aspects of my life, further ingraining in me a passion for health, a strong work ethic, resilience and perseverance.
Timeline
Relationship Manager
Transport Accident Commission
08.2021 - Current
Therapeutic Youth Worker
Uniting Communities, headspace
02.2018 - 08.2021
Case Manager
Re-Engage Youth Services, Independent Learning Centre
03.2016 - 02.2018
Bachelor of Psychological Sciences -
The University of Adelaide
Year 12 SACE completion -
Grant High School
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