Jordan Barton
Bayswater,WA
Summary
A responsible, hardworking team player with over seven years experience across the hospitality and customer service sector.
Overview
8
8
years of professional experience
Work History
Spa Receptionist
Ockenden Manor Hotel and Spa
07.2024 - 01.2025
- Handled all financial matters such as returns, issuing vouchers, cashing up the till and taking payments from guests
- Made sure all customers were greeted and had a pleasurable visit/stay
- Answering phone calls
Floor Supervisor
The Plough Ivy Hatch
England
11.2022 - 06.2024
- Monitoring staff performance
- Training new employees so that they met our high quality standards
- Managing walk-ins, online and telephone reservations
- Liaising with the kitchen team to ensure an efficient and seamless service
- Managing large bookings and events
Assistant Manager
Bigs Dessert Parlour
02.2021 - 12.2022
- Managing the day-to-day operations of the business across the kitchen and front of house
- Handling all administrative duties such as recruitment, stock levels and social media strategy
- Ensuring all customers have a five-star experience
- Adhering to all health and safety guidelines as well as hygiene standards
Waitress/Bar staff
The Woodman Pub
03.2017 - 03.2020
- Independently managed a large section of customers across the restaurant and bar
- Delivered outstanding service during our busiest days
- Made sure all customers were satisfied with their experience and handled complaints if there was a problem
- Adhered to all alcohol requirements/ legislations
Education
A-Levels - Health And Social Care
Knole Academy
England 06.2018
A-Levels - IT
Knole Academy
England 06.2018
Skills
- Problem-solving skills
- Leadership skills
- Team player
- Independent work
Timeline
Spa Receptionist
Ockenden Manor Hotel and Spa
07.2024 - 01.2025
Floor Supervisor
The Plough Ivy Hatch
11.2022 - 06.2024
Assistant Manager
Bigs Dessert Parlour
02.2021 - 12.2022
Waitress/Bar staff
The Woodman Pub
03.2017 - 03.2020
A-Levels - Health And Social Care
Knole Academy
A-Levels - IT
Knole Academy