Jordan Behr

As a Customer Service Agent for Direct Couriers my role was the first point of contact for our customers, responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Identify customer needs and provide accurate, valid, and complete information using the right methods and tools.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.

As a Cocktail Bartender at Hail Mary we Specialised in preparing and serving a variety of traditional and innovative Mexican cocktails. Whilst working I gained a deep knowledge of spirits, ingredients, and drink-making techniques. I was responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience.

Key Responsibilities:

• Prepare and serve a wide range of Mexican cocktails, including margaritas, palomas, micheladas, and other specialty drinks.
• Maintain a comprehensive knowledge of Mexican spirits, such as tequila, mezcal, and sotol, as well as traditional Mexican ingredients and garnishes.
• Engage with guests in a friendly and professional manner, providing recommendations and information about our drink menu.
• Ensure the bar is fully stocked with all necessary ingredients, supplies, and equipment.
• Follow recipes and presentation specifications to ensure consistency and quality.
• Adhere to all health and safety regulations, including proper sanitation and cleanliness of the bar area.
• Monitor and manage inventory, including ordering and restocking supplies as needed.

As a Real Estate Sales Associate at Raine & Horne I was responsible for assisting clients in buying, selling, and renting properties. This required me to be proactive and personable with excellent communication skills and a passion for real estate. The goal was to be committed to providing exceptional service and achieving successful transactions.

• Assist clients in buying, selling, and renting residential and commercial properties.
• Conduct property showings, open houses, and client meetings.
• Advise clients on market conditions, prices, and mortgages.
• Generate leads through networking, referrals, and marketing efforts.
• Develop and maintain a thorough understanding of the local real estate market.
• Prepare and present offers and counteroffers, and facilitate negotiations.
• Guide clients through the entire real estate transaction process, from initial consultation to closing.

• Delivered excellent customer service by accurately taking orders and efficiently running food during busy shifts.
• Progressed from basic prep duties to Head Chef, taking on leadership responsibilities and managing day-to-day kitchen operations.
• Supervised and coordinated kitchen staff, ensuring smooth workflow, timely order preparation, and consistent food quality.
• Responsible for opening the café and kitchen daily at 5:30 AM, setting up all workstations and ensuring readiness for service.