Jordan Bowman
Canberra,ACT
Summary
Jordan has developed critical thinking and collaboration skills in fast-paced academic environment. Seeking to transition into new field, leveraging strengths in research and project management. Prepared to contribute to team-oriented setting with focus on continuous improvement and innovation.
Overview
3
3
years of professional experience
Work History
Retail
Surf Dive N Ski
07.2023 - Current
- Maximized sales potential through effective use of retail space planning tools catering to specific demographics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
Customer Service
Hungry Jacks
04.2022 - 01.2023
- Provided excellent customer service, addressing parent concerns promptly and professionally.
- Displayed very good communication and customer service skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Established long-term customer relationships by providing exceptional customer service.
Education
Year 12 Certificate - COLLAGE
Lake Tuggeranong Collage
02.2025
Year 10 Certificate - SECONDARY SCHOOL
Lanyon High School
01.2023
Skills
- Effective Presenter
- Active Listener
- Reliable Team Member
- Consistent Integrity
- Strategic Leader
- Collaborative Team Member
- Proactive Initiative
Leadership Class
2023, 2024, Encourage and empower team members, Communicate effectively, Develop and maintain a positive team culture, Set clear goals and expectations to meet KPIs, Provide constructive feedback, Foster creativity and innovation, Take responsibility for mistakes and learn from them
Timeline
Retail
Surf Dive N Ski
07.2023 - Current
Customer Service
Hungry Jacks
04.2022 - 01.2023
Year 12 Certificate - COLLAGE
Lake Tuggeranong Collage
Year 10 Certificate - SECONDARY SCHOOL
Lanyon High School
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