Currently a case manager wanting to transition back into the world of IT, ready for a change and actively hunting my dream side-job while pursuing a fulfilling career shift.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Zurich Australia
11.2023 - Current
Maintain accurate and up-to-date case records, documenting all interactions and interventions
Built and maintained relationships with a broader group and dedicated panel of clients.
Manage and maintain relationships with external advisers and other parties.
Effective use of Salesforce, Nitro PDF and Adobe systems
Swim Instructor
Paul Sadler Swimland Rowville
01.2020 - 11.2023
Teaching a class of children how to survive in the water
Followed a set lesson plan whilst making changes to suit the individual needs of the class
CPR Certified
Long hours of physical movement and exercise
Warehouse Storeman
EasyRest Pillows
06.2018 - 08.2019
Unloading 20 and 40 ft containers of stock
Sorting, sourcing and pick packing orders
Using forklift and other mechanical devices to move supply for delivery and pick packing
On call, often full-time hours
Skills
Problem-solving
Case management
Time management
Case documentation
Customer service
Child supervision
Creative thinking
Adaptability and dependability
Motivational leadership style
Certification
Certificate III in Information, Digital Media and Technology