Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Brewster

Brookvale,NSW

Summary

I am looking for a role where I can grow my career and achieve more as a person. I would love to find a role in a business with lots of room to learn and grow, with higher roles as a possibility. I am flexible in which field I progress in, although I do find particular interest in problem solving, numbers, challenges and sales. I am reliable and enjoy challenges and responsibility. I take pride in my work and genuinely care about my job and the outcomes. I have previous work experience in multiple areas as well. I have strong communications skills and work well in a team environment. I’m able to bring these skills and dedication to any given job. I am a person who learns quickly mastering new concepts and skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Retail Salesman

Mitre 10
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Data Analyst

Umlaut IT
12.2019 - Current
  • Produced monthly reports using Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Identified patterns and trends in large data sets and provided actionable insights.

Conference Services Assistant/Restaurant Team Member

Q-Station
01.2022 - 12.2022
  • Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
  • Facilitated communication between teams handling catering, audio visual and room setup.
  • Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
  • Operated multi-line phone system to receive, screen and redirect calls.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Warehouse Manager

Greendale Timbers
01.2021 - 07.2022
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Removalist

Warringah Furniture Removals
01.2020 - 01.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Accountant Assistant

FiB Accounting Services
01.2019 - 01.2020
  • Produced and distributed invoices and financial documents.
  • Documented business expenses and sales.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.

Education

Bachelor of IT -

Macquarie University
Sydney, NSW
01.2026

Diploma of Nutrition -

AIPT
Sydney, NSW
07.2024

Certificate III/IV -

AIPT
Sydney, NSW
01.2024

Higher School Certificate -

St Augustine's College
Sydney, NSW
11.2019

Skills

  • I take great pride in my work and care a lot about the work I Produce
  • I really enjoy learning new skills no matter what it is
  • I care a lot about the role I work in and will always strive to get better at what I do
  • I am punctual, organised and have good time management skills
  • I happily take advice and constructive criticism to help me progress in my ability to become a great employee, and I am motivated to complete tasks efficiently whilst meeting deadlines on time
  • I work well with others and have strong communication and customer service skills
  • I have experience in team leader/managerial positions in charge of small teams
  • Stock Management
  • Data Evaluation
  • Retail Sales Customer Service

Timeline

Customer Service Representative/Retail Salesman

Mitre 10
10.2022 - Current

Conference Services Assistant/Restaurant Team Member

Q-Station
01.2022 - 12.2022

Warehouse Manager

Greendale Timbers
01.2021 - 07.2022

Removalist

Warringah Furniture Removals
01.2020 - 01.2021

Data Analyst

Umlaut IT
12.2019 - Current

Accountant Assistant

FiB Accounting Services
01.2019 - 01.2020

Bachelor of IT -

Macquarie University

Diploma of Nutrition -

AIPT

Certificate III/IV -

AIPT

Higher School Certificate -

St Augustine's College

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