Jordan Brewster

Company Overview: SG Fleet is a global leading provider of integrated mobility solutions, including fleet management, vehicle leasing and salary packaging services, trading on the ASX.

I currently work in accounts receivable at SG Fleet, specialising in collections.

My job requires me to:

• Collect and allocate large amounts of money on a time sensitive basis.
• Identify and resolve accounting issues with both corporate and private clients.
• Liaise with high profile clients and assist private clients with day-to-day enquiries.
• Work with a large number of coworkers from a variety of backgrounds and professional areas.
• Ensure compliance with federal and state regulations by staying up-to-date on industry standards and best practices.
• Evaluate customer financial situations, offering tailored solutions that promoted successful repayments while minimising risk exposure for the company.
• Participate in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
• Contact customers to discuss past-due accounts and negotiated payment plans.

I have worked as football coach for St. Augustine's College Football Club for the past few seasons. In this role I am required to:

• Motivate players to become stronger, more agile, and more effective through training habits and proper technique.
• Enhance player skills through focused coaching, personalised feedback, and tailored drills.
• Create a culture of accountability by setting clear expectations, following through with consequences, and rewarding hard work or dedication to the team.
• Maintain equipment, facilities and inventory to avoid accidents, injuries, and damages.
• Improve team performance by developing and implementing effective training programs and practice sessions.
• Evaluate individual knowledge, skills, and strengths, and assigned team positions to maximise talent areas.

Company Overview: Umlaut is a data management and solutions provider based in Australia, UK and America. I currently do casual work for Umlaut when required.

My role consists of:

• Producing monthly reports using Excel spreadsheet functions.
• Identify, analyse and interpret trends or patterns in complex data sets.
• Create various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Utilise data visualisation tools to effectively communicate business insights.
• Uphold security and confidentiality of documents and data within areas of responsibility.
• Collaborate with business-unit leaders to identify and prioritise problems.
• Identify patterns and trends in large data sets and provided actionable insights.

I currently work casually/when required as a cricket coach, coaching junior, club and rep cricketers, within the Manly cricket setup. I have also coached at the Steve Waugh Cricket Clinic.

My role requires me to:

• Coach kids and teenagers of all ages and abilities.
• Collaborate with other coaches to design and implement effective practice sessions, maximising team development.
• Adapt coaching styles based on individual player needs, leading to increased understanding of tactics and game plans.
• Maintain a positive and motivational environment during training sessions, fostering team spirit and sportsmanship.
• Establish a safe practice environment by examining facility for any safety violations.
• Enhance player performance by implementing innovative coaching techniques and strategies.
• Implement skill-specific drills during practice sessions, improving overall team abilities in batting, bowling, and fielding.

Company Overview: The QStation is a historic venue located in Manly, offering hospitality, recreational and catering services. I previously worked at the QStation as a conference service assistant as well as a restaurant & bar team member.

My role required me to:

• Oversee conference room service, direct visitors, manage reservation systems, answer questions and coordinate with vendors.
• Facilitate communication between teams handling catering, set up audio and visual systems, and room setup.
• Oversee multiple daily tasks including emails, ordered supplies, delivered correspondence and inventory.
• Operate multi-line phone system to receive, screen and redirect calls.
• Arrive to work in uniform and presentable in appearance to meet client and restaurant standards.
• Train new employees by demonstrating tasks and coaching during daily activities.
• Support sales efforts by suggestively upselling food items and increasing check averages.
• Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilise communication practices with kitchen staff to deliver customer meals in timely manner.

I worked as a customer service representative and retail salesman at Mitre 10.

My role at Mitre 10 required me to:

• Handle customer enquiries and suggestions courteously and professionally.
• Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Company Overview: Greendale Timbers is an independent timber and construction wholesaler, operating out of Brookvale.

This role required me to:

• Oversee upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluate supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Complete timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Evaluate incoming shipments for quality issues and processed unacceptable materials for return.
• Offer expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Company Overview: FiB Accounting Services is a financial services company with a diverse client base.

This role required me to:

• Produce and distribute invoices and financial documents.
• Document business expenses and sales.
• Monitor status of accounts receivable and payable to facilitate prompt processing.
• Maintain accurate and complete documentation to facilitate accounting and filing functions.
• Maintain detailed financial records of accounts receivable and payable status and bank reconciliations.
• Help prepare month-end, quarterly and year-end closings.
• Reconcile bank statements monthly, identifying discrepancies for prompt resolution.