Jordan Brown

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

My job as a Talent Acquisition Specialist was to source, screen and interview prospective employees to find the perfect match for a company’s long term goals. I would compile lists of the most-suitable candidates by assessing their CVs, references and how well they interviewed in person. As my role progressed I had to maintain relationships with employers and hiring managers which involved daily updates and meetings on site. This role also progressed into prospecting for new business. I would have to source new employers and set up a meeting with them and sell our service. I would also be required to attend networking events and schools/colleges to recruit young adults who have just finished their education and are looking to take the next step in their career.

My day as a roofer would consist of anything from building scaffold to a full re-roof. The job involved carrying heavy materials such as slates/tiles at height in often bad weather which requires someone to be both mentally and physically strong.

As a General Manager in a busy contact centre I was responsible for 88 telephone advisers and 21 members of support staff. My main job was the smooth daily running of the contact centre. It was my job to make sure sales targets and KPI's were being met. I would set out these targets for my Team Managers weekly and then present the data afterwards to the directors of the company. I hired, trained and monitored performance of all support staff at the contact centre. I created an incentive programme which raised the call centre revenue over 4% in it's first 6 months. I designed a leader board displaying advisors stats real time on an interactive board in the middle of the room which was split into both team and individual results. The same incentive programme is still used in the call centre and continues to do well.

As a Team Manager I would handle the whole process from interview all the way through to disciplinary of advisors. I received extensive training from the HR Director and completed multiple courses in employment law & HR. I was responsible for a team of 15 sales advisors but would often be assigned as duty manager when the general manager wasn't on shift leaving me in charge of the whole contact centre.

As business grew we outsourced some of our calls to a company in London. I was selected to lead the project and temporarily moved down to London to implement it. Whilst there I was responsible for training their management on our software and making sure the overall project was a success.

As a Customer Relations Manager I was responsible for dealing with escalated calls that required a manager to step in. I would also deal with any press, NHS trust or MP complaints. I was promoted very quickly from Customer Relations Advisor as it was clear to my superiors that de-escalation was one of my strong points. I really enjoy the challenge of taking on a complaint where someone is very irate and turning the call around and making sure the customer leaves happy.

As a Customer Service Advisor my main duties included selling television packages to patients in hospitals around the UK. it was a unique sales role and you have to be very careful when your potential customers are often sick or upset. I enjoyed this challenge and within six months received my promotion after having a consistent sales record.