Jordan Browne
Jindera,NSW
Summary
Detail-oriented team player who is hardworking and passionate person. Ability to handle high intense situations calmly and effectively. Willingness to learn and improve skills in all areas.
Overview
8
8
years of professional experience
Work History
Meat Processing Worker
Rivalea
11.2020 - Current
- Ensured that all health and safety regulations were upheld with the most recent changes
- Provided assistance and imparted expertise freely
- Facilitated efficient working approaches and the ability to work as part of a small, dynamic team environment
- Reported to multiple supervisors
- Worked on a production line that achieves a high standard of quality goals while exceeding production targets
- Worked with raw materials and demonstrated appropriate attire
- Ensured quality control, monitored products, and inspected meat for bruising, hair, or any other problems
- Prepared machines for use by knowing the correct operation and settings
- Operated saw and trotter cutter on a production line
- Pack bulk frozen pork products
- Followed OHS and food safety procedures
- Verified accurate weight categories of different products
- Bagged meat repeatedly in a controlled and timely manner
- Memorized the correct number of final products, while packing at a consistent speed
- Inspected final products for imperfections or damages and rectified the issue.
- Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Expedited order completion through effective communication with team members and supervisors.
- Maximized shelf life and maintained freshness by properly packaging, labeling, and storing processed meats.
- Inspected meat to perform quality assurance checks.
- Ensured compliance with industry standards and regulations through rigorous adherence to established protocols during all phases of data processing.
- Demonstrated strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
- Played a key role in labelling products at high production speed for boxes and crates.
- Collaborated with team members to complete large-scale data entry of products in a timely manner.
- Used computer software to label self-life product and bulk frozen boxes.
Student Central- Student Casual
Charles Sturt University
07.2022 - 02.2023
- Managed high call volumes while providing exceptional student support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring student satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for students.
- Responded to calls and emails to answer questions about student enquiries and services.
- Reduced average call handling time, ensuring prompt service to students while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to students.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Followed-through on all critical inter-departmental escalations
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective students
- Developed and updated databases to handle student data.
- Attended telephone skills and program information training sessions to boost aptitude.
Team Member
Urban Graze Dean Street
11.2019 - 11.2020
- Served guests and delivered food and beverages
- Responsible for the sanitation of the restaurant and operation of dishwasher machine, tables
- Provided services and complied with sanitary standards
- Prepared food as required on the menu and operated food preparation equipment such as salad bar, fryers, toasters, microwave, milkshake machines
- Food preparation and maintain stock ready for orders such as cutting rolls, making sure enough stock is in the kitchen for fryers (paddies, fries, rolls, salad products, nuggets, slaw)
- Assisted customers by providing information and resolving any complaints
- Cleaned and sanitized work areas, equipment, and cooking utensils
- Prepared a variety of foods and beverages according to customers' orders or supervisors' instructions, following approved procedures
- Reported equipment failures and low inventories to store managers
- Placed clean dishes, utensils, or cooking equipment in storage areas
- Maintained kitchen work areas in clean and orderly condition
- Stocked supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars
- Trained as a manager for a short period of time before leaving (ran own shifts blocks, team, and trained new staff).
Christmas casual (Team member)
Sanity Entertainment Lavington
11.2019 - 01.2020
- Responded to telephone inquiries by providing quality service to customers and associates
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Interacted with customers daily, building a strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and taking orders/laybys/returns
- Drove sales through upselling products based on customer's past purchases and preferences
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, promotional focus such as product deals, and processing transactions
- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
- Opened and closed the store independently, including banking, pulling in tables, shutting down computer applications, cleaning floors and shelves, daily budget, and sales
- Following the daily planner to maximize customer service, sales targets, merchandising, stock intake, and daily tasks such as bulking covers
- Using computer applications to assist customers such as product information system, customer orders, zip pay, click and collect, transaction system, transferring products, and stock intake.
Team Member
McDonald’s East Albury
06.2019 - 11.2019
- Utilized Menulog as a way for customers to order, therefore had time frames for making food
- Prepared burgers and meals for customer orders in a short time frame
- Worked closing and opening shifts
- Mopped floors, swept floors, brought outdoor furniture inside on closing shifts, made sure all tables were clean and stocked with utensils/napkins
- Sorted and removed trash, placing it in designated pickup areas
- Ensured all food in the fridge and freezer was not out of date and if so, disposed of them correctly
- Greeted and served customers
- Checked food is correctly wrapped before handing to customers
- Checked the store constantly to make sure it is up to regulations for OHS and health inspections
- Served fresh quality food within a set time frame to keep a fast-paced environment
- Scrubbed and cleaned the benches, machines, floors, and workspaces
- Followed essentials for the job, such as uniform, manners, compassion, understanding, and maintaining a good work ethic
- Understood and supported the open-door policy
- Promoted teamwork to achieve restaurant goals
- Assisted others when needed while demonstrating consideration for proper procedures
- Followed the assigned tasks in a shift
- Followed all reasonable instructions given by an authorized person (e.g., crew trainer, manager, licensee)
- Delivered fast, friendly, and accurate service to all customers
- Welcomed every customer with a smile and being genuinely friendly always
- Attended to customers' needs as a primary focus
- Attempted to resolve simple customer inquiries and referred difficult customer inquiries to a Manager
- Used a headset to communicate drive-thru orders and information about orders to other crew members
- Maintained operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations, including the restocking of work stations
- Used the Hazard Log to identify and assess hazards
- Reported all work-related near misses, injuries, and illnesses as soon as possible
- Followed the correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed.
Crew Member
Hungry Jacks Barnawartha
03.2018 - 06.2019
- Training new crew members in all duties as a new employee
- Ensuring all food in the fridge and freezer is not out of date and if so, disposing of them correctly
- Greeting and serving customers
- Checking food is correctly wrapped before handing to customers
- Checking the store constantly to make sure it is up to regulations for OHS and health inspections
- Serving fresh quality food within a set time frame to keep a fast-paced environment
- Scrubbing and cleaning the benches, machines, floors, and workspaces
- Following essentials for the job, such as uniform, manners, compassion, understanding, and maintaining a good work ethic
- Understanding and supporting the open-door policy
- Promoting teamwork to achieve restaurant goals
- Assisting others when needed while demonstrating consideration for proper procedures
- Following the assigned tasks in a shift
- Following all reasonable instructions given by an authorized person (e.g., crew trainer, manager, licensee)
- Delivering fast, friendly, and accurate service to all customers
- Welcoming every customer with a smile and being genuinely friendly always
- Attending to customers' needs as a primary focus
- Attempting to resolve simple customer inquiries and referring difficult customer inquiries to a Manager
- Using a headset to communicate drive-thru orders and information about orders to other crew members
- Maintaining operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations, including the restocking of work stations
- Using the Hazard Log to identify and assess hazards
- Reporting all work-related near misses, injuries, and illnesses as soon as possible
- Following the correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed.
Netball Umpiring
Culcairn Netball Football Club and Murray Magpies Football Netball Club
01.2016 - 01.2019
- Umpired and supported junior team members and games
- Controlled a match according to the Rules and decided any matter not covered by them
- Used appropriate verbal communication skills
- Worked co-operatively and ensured team members understand the decisions purpose
- Directed and coordinated with the scorer and timekeeper of the netball game
- Discussed all matters with the Captain, Team Manager, and Coach of either team during any intervals for clarification of any rules
- Discussed all matters with the Captain, Team Manager, and Coach of either team about any on-court player/s whose behavior is causing concern
- Coordinated and controlled hold time for injury/illness of a player, blood, foul play, an emergency, or other appropriate circumstance.
Education
Bachelor of Science - Exercise And Sports
Charles Sturt University
Albury, NSWSkills
- Fitness Knowledge
- Health and safety
- Administrative tasks
- Verbal and written communication
- Telephone Etiquette
- Customer Service
- Reliable and Responsible
- Time Management
Accomplishments
- Culcairn Netball Football Club, 2016-2018
- Best and Fairest C Reserve 2018
- Most Valued Player C Reserve 2018
- Most Consistent U16s Netball
- Walla Walla Netball Football Club, 2013-2015
- Runners Up Best and Fairest U14s Netball
- Top 5 Ranking of Students from year level Year 7 to Year 12
- Vice-Captain of High School Sporting House Team
- Principals Award for Excellent effort across all subjects
- 2018 Senior girls AFL regional champions and State representative
Attributes
- Team Worker
- Hardworking
- Co-operative
- Communication Leadership
References
- Angela Webb, Supervisor Rivalea
Email: awebb@rivalea.com.au
Phone: 0408991096
- Nathan Waite, Supervisor Rivalea
Email: nwaite@rivalea.com.au
Phone: 0448750136
Timeline
Student Central- Student Casual
Charles Sturt University
07.2022 - 02.2023
Meat Processing Worker
Rivalea
11.2020 - Current
Team Member
Urban Graze Dean Street
11.2019 - 11.2020
Christmas casual (Team member)
Sanity Entertainment Lavington
11.2019 - 01.2020
Team Member
McDonald’s East Albury
06.2019 - 11.2019
Crew Member
Hungry Jacks Barnawartha
03.2018 - 06.2019
Netball Umpiring
Culcairn Netball Football Club and Murray Magpies Football Netball Club
01.2016 - 01.2019
Bachelor of Science - Exercise And Sports
Charles Sturt University
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