Dedicated Senior Travel Consultant with expertise in client relations and travel planning. Proven ability to enhance customer experiences and streamline travel arrangements.
Overview
12
12
years of professional experience
Work History
Senior Travel Consultant
Flight Centre Travel Group
Penrith, NSW
12.2021 - Current
Coordinated tailored travel arrangements for clients, aligning with diverse destinations and preferences to enhance their travel experience.
Researched and recommended suitable travel packages based on client needs and budgets.
Assisted clients with visa applications, insurance, and other travel documentation requirements.
Managed client communications, promptly addressing inquiries via phone and email to ensure satisfaction and timely responses.
Cultivated strong relationships with suppliers, securing high-quality services and exclusive offerings for clients.
Trained junior consultants on booking systems and customer service best practices.
Footwear Department Manager
Rebel Sports
Penrith, NSW
08.2014 - 12.2021
Coordinated promotions and displays to increase product visibility and drive sales.
Managed footwear inventory and organized stock to maximize customer engagement.
Trained and mentored team members in customer service techniques, improving customer satisfaction.
Assisted customers in selecting footwear based on their needs and preferences.
Oversaw daily operations, ensuring compliance with store policies.