Jordan Casper
Springfield,Australia
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organised and motivated individual, eager to utilize time management and organisational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
The Read Clinic
Erina
07.2022 - Current
- Handled confidential documents in an organised fashion according to established protocol.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Answered questions from customers regarding products and services offered by the company.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phones promptly and directed calls appropriately.
- Straightened up waiting room to maintain neat and organised space.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Allied Health Assistant
Moore Speech Pathology
Tuggerah, NSW
02.2022 - Current
- Collected and compiled data to document client performance and assess program quality.
- Documented client progress with SOAP notes.
- Collaborated with healthcare and educational professional to provide comprehensive support for patients and treatment plans.
- Assisted patients with determining, planning for and achieving individual treatment goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Allied Health Assistant
Gosford Private Hospital
North Gosford, NSW
10.2021 - 12.2021
- I completed my 120 hours placement at Gosford Private Hospital
- Working alongside physiotherapist and Occupational therapists during my placement.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team with the supervision of my supervision.
Childcare Educator
Erina Kindergarten
Erina, NSW
08.2012 - 04.2021
- Established direct lines of communication with parents, notifying of concerning behavior or health issues.
- Built program plans for youth of varying ages to support growth and development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Implemented hands-on, play-based strategies for experiential learning.
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Food and Beverage Attendant
Crowne Plaza
Terrigal, NSW
11.2011 - 05.2012
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Set tables for upcoming meals by following food service guidelines.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
Childcare Educator
Jack and Jill Kindergarten
Berowra, NSW
04.2011 - 12.2011
- Established direct lines of communication with parents, notifying of concerning behavior or health issues.
- Built program plans for youth of varying ages to support growth and development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Implemented hands-on, play-based strategies for experiential learning.
Childcare Educator
Erina Kindergarten
Erina , NSW
10.2010 - 01.2011
- Completed Traineeship In Certificate III Children Services
- Established direct lines of communication with parents, notifying of concerning behavior or health issues.
- Built program plans for youth of varying ages to support growth and development.
- Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- January 2011 position became redundant.
Customer Service Cashier
Hoyts
Erina , NSW
02.2007 - 06.2009
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
Education
Certificate IV in Allied Health Assistance – Occupational Therapy - Allied Health
TAFE
Digital 06.2022
Certificate III in Children Services - Children Services
Karben Training Solutions
Traineeship Erina Kindergarten 10.2010
HSC -
St Joseph’s Catholic College
East Gosford 11.2008
Certificate 2 Business Services - Business Services
TAFE
Gosford10.2008
Certificate 1 Retail Operations -
TAFE
Gosford11.2007
Skills
- Verbal and written communication
- First aid and CPR
- Emergency procedure
- Positive and cheerful
- Accurate record keeping
- First aid training
- Punctual
- Approachable
- Excellent communication skills
- Active listener
- Exceptional organisational skills
- Office Administration
- Appointment Scheduling
- Customer Service
- Time Management
- Reliable
- Cultural sensitivity
- Treatment documentation
- Customer service
- Team building
Personal Information
- Honest and trustworthy
- Ability to work unsupervised
- Ability to work as part of a team
- Ability to work under direction
- Ability to take direction and perform the task to a high standard
References
References: Kim Turner M: 0405 725 891 Ashlea Taylor M: 0438 675 616
Timeline
Administrative Assistant
The Read Clinic
07.2022 - Current
Allied Health Assistant
Moore Speech Pathology
02.2022 - Current
Allied Health Assistant
Gosford Private Hospital
10.2021 - 12.2021
Childcare Educator
Erina Kindergarten
08.2012 - 04.2021
Food and Beverage Attendant
Crowne Plaza
11.2011 - 05.2012
Childcare Educator
Jack and Jill Kindergarten
04.2011 - 12.2011
Childcare Educator
Erina Kindergarten
10.2010 - 01.2011
Customer Service Cashier
Hoyts
02.2007 - 06.2009
Certificate IV in Allied Health Assistance – Occupational Therapy - Allied Health
TAFE
Certificate III in Children Services - Children Services
Karben Training Solutions
HSC -
St Joseph’s Catholic College
Certificate 2 Business Services - Business Services
TAFE
Certificate 1 Retail Operations -
TAFE
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